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CHAPTER 8: Troubleshooting
8.6 Calling Black Box
If you determine that your Multiport Spooler VIII is malfunctioning,
do not
attempt to alter or repair it.
Contact Black Box. The problem might be solvable
over the phone.
Before you do, make a record of the history of the problem. Black Box
will be able to provide more efficient and accurate assistance if you have a
complete description, including:
• The type of MPS-VIII model you have, including buffer size.
• The nature and duration of the problem.
• When the problem occurs.
• The state of the unit’s LEDs when the error occurs.
• The components involved in the problem.
• Any particular application that, when used, appears to create the problem
or make it worse.
8.7 Shipping and Packaging
If you need to transport or ship your Multiport Spooler VIII:
• Package it carefully. We recommend that you use the original container.
• Before you ship a unit for repair or return, contact Black Box to get a
Return Materials Authorization (RMA) number, and make sure you
include everything you received with the unit (especially its power supply)
when you ship it.
Summary of Contents for PI750A
Page 119: ...111 APPENDIX A Cable Pinouts IBM AT to MPS VIII DB9M to DB25M...
Page 173: ...NOTES...
