Service console troubleshooting
Observation
Possible cause
Recommended action
Service console: All indicators are red
Services are starting.
Wait a few minutes.
Service console: Data Services is
for more
than 1–2 minutes
The service is not starting.
Click Stop All, then restart
the computer.
Service Console: Viewer is
after all other
services are
The service is not starting.
Click Stop All, then restart
the software.
"The requested service has already been started.
More help is available by typing NET HELPMSG
2182."
Ignore message.
Ignore message.
Spatial calibration troubleshooting
Observation
Possible cause
Recommended action
Spatial calibration fails
Bubbles are present in
capillaries.
Run the Bubble Remove wizard. Observe the
array port area to ensure bubbles are removed.
Detection cell window is not
clean.
Clean the detection cell (see page 125).
Problem with capillary array.
Use the Install Capillary Array wizard to
replace the capillary array (see page “Store a
capillary array“ on page 124).
Appendix A
Troubleshooting
Service console troubleshooting
A
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3730xl DNA Analyzer with 3730xl Data Collection Software 5 User Guide