AMX Modero NXT-1500VG Page 243 Operation/Reference Manual Download

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Troubleshooting

233

VG-Series Modero Touch Panels

Troubleshooting Information (Cont.)

Symptom

Solution

I can’t seem to completely charge
my batteries from within an
NXA-BASE/B connected to a
power supply.

NXT-BP batteries can be charged from either an external NXT-CHG
battery charger or from within the NXA-BASE/B located below an NXT
panel.

• The NXA-BASE/B Battery base should be updated with the latest

firmware (part of the Modero firmware KIT file) from

www.amx.com

• The base can only charge batteries while the NXT panel is in Sleep

Mode. If the panel parameters are set to their highest values, the
priority for the power draw becomes the active panel functions and
no power is routed to the base for charging.

• Adjust the Display Timeout value to allow the panel to commence the

Sleep Mode and begin charging batteries within the base (drawing
power from a PSN).

• Refer to the

NXA-BASE/B Battery Base Kit (FG2255K)

section on

page 45 for more information.

NetLinx Studio only detects one of
my connected Masters.

Each Master is give a Device Address of 00000.

• Only one Master can be assigned to a particular System number. If

you want to work with multiple Masters, open different instances of
NetLinx Studio and assign each Master its own System value.

• Example: a site has an NXC-ME260/64 and an NI-4000. In order to

work with both units. The ME260/64 can be assigned System #1 and
the NI-4000 can then be assigned System #2 using two open
sessions of NetLinx Studio 2.

I can’t seem to connect to a
NetLinx Master using my NetLinx
Studio 2.

• From the

Settings

Master Comm Settings

Communication

Settings

Settings (for TCP/IP)

, uncheck the "

Automatically Ping

the Master Controller

to ensure availability".

• The pinging is to determine if the master is available, and to reply

with a connection failure instantly if it is not. Without using the ping
feature, you will still attempt to make a connection, but a failure will
take longer to be recognized. Some firewalls and networks do not
allow pinging, though, and the ping will then always result in a failure.

• When connecting to a NetLinx Master controller via TCP/IP, the

program will first try to ping the controller before attempting a
connection. Pinging a device is relatively fast and will determine if the
device is off-line, or if the TCP/IP address that was entered was
incorrect. If you decide NOT to ping for availability and the controller
is off-line, or you have an incorrect TCP/IP address, the program will
try for 30-45 seconds to establish a connection.

Note

If you are trying to connect to a Master controller that is behind a

firewall, you may have to uncheck this option. Most firewalls will not
allow ping requests to pass through for security reasons.

I have more that one Modero panel
connected to my System Master
and only one shows up.

Multiple NetLinx Compatible devices (such as Modero panels) can be
associated for use with a single Master. Each Modero panel comes
with a defaulted Device Number value of 10001. When using multiple
panels, it can become very easy to overlook the need to assign
different Device Number values to each panel.

• Press and hold the grey Front Setup Access button for 3 seconds to

open the Setup page.

• Press the

Protected Setup

button (located on the lower-left of the

panel page), enter

1988

into the on-screen Keypad’s password field,

and press

Done

when finished.

• Enter a Device Number value for the panel into the Device Number