Altigen CDR Search 4.0, User Manual

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Using Center as a Supervisor
52 Center 4.0 User Guide
Viewing the Queues
Click the Queue button to view the queue for the selected workgroup.
Figure 26. Queue window
For each call in queue, the Queue window displays the ID, the wait time,
Caller ID, and Caller Name if available.
The maximum number of calls in queue, at any one time, is 34.
Exporting or Printing Statistics
Use the Export button and then specify a directory and file name to save
the queue data to a CSF (Call Summary Format) file, or use the Print
button to print the records.