Altigen CDR Search 4.0, User Manual

Page: 52 / 78

Using Center as a Workgroup Agent
42 Center 4.0 User Guide
Viewing Workgroup Statistics
Click the Workgroup tab to open the Workgroup window and view
statistics on workgroup activity for the monitored workgroups.
Most of the data is self-explanatory, but you might note that the Service
Level represents the percentage of workgroup calls that have been taken out
of queue before the Threshold time has expired.
Also, note that the Login Time is the time you logged in to the workgroup.
Much of the data reported here is also reported in the Supervisor’s view of
group statistics and is further discussed on page 46.
These statistics clear if the system is reset.
Click the Print button to print the statistics.
Figure 20. Workgroup window displaying workgroup statistics