Altigen CDR Search 4.0, User Manual

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Logging in from a Remote Location (IP Extension)
Center 4.0 User Guide 9
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5. Select the usage—Desktop User (AltiView), Workgroup Agent
(AltiAgent), or Workgroup Supervisor (AltiSupervisor)—and click
OK to complete the login.
Logging in from a Remote Location (IP Extension)
For desktop use, but not for workgroup agent or supervisor use, you can
access Center from a remote location using an IP extension. All the call
handling functions are the same as logging in locally, with the exception of
the ability to configure One Number Access. You can pick up voice mail,
forward local business office phone calls to another site such as a home
desktop PC, and even receive the phone calls as you would at the office.
In order to run Center remotely, if you connect to the Internet through a
modem connection, first you need to establish a session connection to your
Internet Service Provider.
To use Center remotely through an IP Extension, follow the steps below.
1. Check with your administrator to make sure the extension you’re using
has been set up as an IP extension in AltiAdmin.
2. If you are not already running NetMeeting 3.01 or higher, download
and install it from Microsoft’s web or FTP sites.
3. Leave the IP Extension Integrated with NetMeeting check box
unchecked unless you specifically want to use that option. (See
Figure 1 on pa ge8.)
4. Click OK.
Note for those using the IP Extension Integrated with
NetMeeting option. Center uses conferencing features that
require the same data channels as NetMeeting. If NetMeeting
is running, you will see a prompt reminding you to close the program.
Troubleshooting IP Connectivity
If problems occur, they may be due to a failure to connect to your ISP
provider or due to firewalls at your work preventing direct access to the
AltiServ server. For firewall installation, see the AltiWare Getting Started
Manual chapter on Software Installation.