Altigen CDR Search 4.0, User Manual

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Handling Calls
20 Center 4.0 User Guide
Using Call Waiting
During a call, you may hear a beep indicating that you have another
incoming call. To answer the call:
1. Click the Calls tab on the AltiView main window to view the directory
of current calls.
2. Find and click the row displaying the incoming call.
This places the current call on hold and connects the incoming call.
3. When you are finished, click Hold state cell for the call on hold to
reconnect.
Transferring Calls
AltiView supports both supervised transfer, in which you confirm the
transfer, and blind transfer.
1. While connected to a call, click the Transfer button.
This pops up the dial pad.
2. On the dial pad, enter the extension or phone number to which to
transfer the call to, then click Dial.
3. While AltiView dials the new number, you’re asked to confirm your
decision by clicking the OK button in a confirmation dialog box:
You can click OK before the party answers to do a blind transfer, or
you can wait for the person to answer and then confirm or cancel the
transfer.
Figure 7. Confirming call transfers
At any time before or after the person you’re transferring to answers
the phone, you can cancel the transfer by clicking the Cancel button,
by closing the dialog box, or by pressing your phone’s FLASH button.
If the transfer is cancelled, AltiView reconnects the call to your exten-
sion. The call is also reconnected if the third party doesn’t answer.