Index
66
Center 4.0 User Guide
G
general configuration
54
GoldMine
5
Goldmine
55
group statistics, viewing
46
group view
46
H
handling calls
17
–
22
hiding Center
10
history logs
32
history window
32
,
41
hold
11
hold button
19
hold pending
11
I
Idle state
11
installation requirements
1
IP extension
9
IP extension, troubleshooting
9
L
licenses
2
listening in
51
logging in remotely
9
M
Microsoft Outlook
5
,
55
minimize
10
monitor window
30
,
41
monitoring
30
–
33
,
40
monitoring, as supervisor
51
monitoring, workgroups
40
mouse dialing
18
Music on Hold state
11
N
NetMeeting
56
no answer handling
58
Not Ready status
38
notifications
62
O
OK button
53
One Number Access
password
61
One Number Access
configuration
59
One Number Access Setup
60
P
pager, and forwarding
58
Park state
11
password
One Number Access
61
phone icon
10
ping
9
Play state
11
pop-up windows
10
Print button
47
,
52
proceeding
11
pushing web data
38
Q
queue window
52
queues
43
,
52
R
Ready status
38
Record state
11
Ringback state
11
ringing
11
S
saving changes
53
screen pop
10
,
56
search by name
19
service level
37
,
42
session licensing
2
sharing web data
38
speed dial
19
state column
19
station speed dialing
configuration
63
statistics
42
Summary of Contents for CDR Search 4.0
Page 6: ...Table of Contents vi Center 4 0 User Guide...
Page 10: ...Warranty x Center 4 0 User Guide...
Page 16: ...Installation 6 Center 4 0 User Guide...
Page 24: ...Getting Started 14 Center 4 0 User Guide...
Page 44: ...Monitoring Extension Activity 34 Center 4 0 User Guide...
Page 54: ...Using Center as a Workgroup Agent 44 Center 4 0 User Guide...
Page 78: ...Index 68 Center 4 0 User Guide...
