Altigen CDR Search 4.0, User Manual

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One Number Access
Center 4.0 User Guide 59
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One Number Access
If you are expecting calls that you want to receive regardless of where you
are, you can have the system send the call to you by dialing pre-determined
numbers based on a pre-determined schedule.
When One Number Access (ONA) is active and a call comes in to your
extension, the system checks to see if the number represents a call you want
to receive. If it finds a match, it calls you at the number you specified.
ONA depends on the ability to identify the incoming call by the Caller ID.
If the system can’t identify the call, it can’t make a match.
If the system is unable to connect the call, the caller is sent into the user’s
voice mail.
Before You Set Up One Number Access
Before you use ONA, you need to make sure your call handling settings are
appropriate (see page 62). You need to be logged in as a Desktop user.
Also, ONA it must be enabled in the AltiWare Administrator. Also, to use
ONA to forward to outside lines, that must also be enabled as an Extension
Configuration restriction in the Administrator. Check with your system
administrator if you have questions about these settings.
All system and extension call restrictions apply for One Number Access.
For example, if Do Not Disturb is enabled, the call will go into voice mail
and not to the ONA number you specified. So if you want to use ONA,
make sure Do Not Disturb is disabled. Or if the line is busy, the call will be
handled according to the extension’s Busy Call Handling configuration.