Altigen CDR Search 4.0, User Manual

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Logging In
Center 4.0 User Guide 45
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Using Center as a Supervisor
Logging in to Center as a Supervisor allows you to view workgroup and
agent performance statistics and a history of calls. You can print this
statistical data or export it to a CSF (Call Summary Format) file.
Further, you can view call data for calls in queue. You can listen to and, if
your system is set up for it, barge in to agent phone calls.
You cannot use AltiSupervisor logging in with the IP Extension
Integrated with NetMeeting option.
Logging In
After initial login as a Supervisor described as described on “ Logging In”
on page 7, you are asked to specify which workgroups you want to monitor.
Figure 22. Password window for workgroup supervisor login
Select the workgroups using the drop-down lists, and type in the password
for each workgroup pilot extension. If you want the software to remember
the passwords, select the Save workgroup password check box. When
you’re ready to go, click Login.
Center supports logging in on up to eight workgroups simultaneously.