Altigen CDR Search 4.0, User Manual

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Logging In
Center 4.0 User Guide 7
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Getting Started
Center 4.0 is a suite of desktop applications for managing personal calls,
workgroup calls and performing phone and supervisory functions from the
PC. Center contains three applications:
• AltiView is the primary software application designed for general
desktop PC users in an AltiServ environment. With AltiView you can
access, configure and perform several of AltiServ’s PBX functions
directly from the desktop. These functions include call handling, call
forwarding, voice messaging, extension monitoring, and One Number
Access. In addition, AltiView integrates with contact management
software including Microsoft Outlook, ACT and GoldMine.
• AltiAgent is a version of Center designed for workgroup agents.
Through an AltiAgent windows, you can monitor workgroup related
statistics, workgroup call pick up and member login/logout directly
from the desktop.
• AltiSupervisor is a version of Center designed for supervisors of
workgroup agents. Through AltiSupervisor you can monitor the status
and performance of a workgroup, including AltiAgent calls, real time
workgroup statistics and trunk state. This information can be stored to
an internal or external CDR database for future review and analysis.
Logging In
Before you log in
When you log in for the first time, you need to know either the server name
or the IP address of the server you’ll be linking to. If you use the server
name and not the IP address, Center replaces the name with the IP address,
eliminating the need of a DNS (Domain Naming System) search.
To obtain the AltiServ IP address, ask your IT administrator.
If you are connecting to the Internet through a modem connection, before
you log in, establish a session connection from your PC to your local
Internet Service Provider. If you’re using a low-speed connection, the login
may take some time as a large amount of data is transferred to your desktop.