Altigen CDR Search 4.0, User Manual

Page: 46 / 78

Using Center as a Workgroup Agent
36 Center 4.0 User Guide
Select the workgroup or workgroups you want to log in to, then click OK.
Center supports login on up to eight workgroups simultaneously.
Logging Out or Changing Workgroups
After you’ve logged in, you can log out or change the workgroups you’re
logged in as follows:
Click the Login/Logout button in the main window to open the Group
Login window, an example of which is shown on the previous page.
To log out or change workgroups, deselect the check box(es) next to the
workgroup(s) you’re logging out from. If Logout Reason Codes are
required in your system, select one in the drop down list. If you want to log
in to other workgroups, select their check boxes. Then click OK.
About the Main Window
The AltiAgent main window is your window into your workgroup
environment and facilitates the management of workgroup calls.
Figure 17. AltiAgent main window
Dial Buttons
Call Status
Dial Buttons
Call Handling
Dial Buttons
Workgroup Status
Lists of Calls /
Voice Messages