Altigen CDR Search 4.0, User Manual

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Using Center as a Supervisor
50 Center 4.0 User Guide
Viewing Agent Current Status
Click the Agent State button to view the current status of the agents for the
selected workgroup.
Figure 25. Agent State window
This window displays information about the agent’s logon status and the
extension state, described on page 11. If the agent is connected to a caller,
Caller ID and call data is displayed.
The green light will turn red if:
• the extension is off hook.
• the extension is in the Forward All Calls (FWD) state.
• the extension is in the Do Not Disturb (DND) state.
• the extension is in wrapup after a call.
The Readiness column describes these states: Logout, FWD, DND, Wait.
Changing Views and Printing Data
Click the workgroup pilot extension tab at the bottom of the panel to view
data for agents in another workgroup.
Click the Print button to print the current window data.