Altigen CDR Search 4.0, User Manual

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Configuring Your Station Settings
56 Center 4.0 User Guide
Advanced Database Options for Web-based Calls
This option is available if you are logged in as a workgroup agent but not
as a desktop user. Click the Advanced button to select advanced database
options.
Figure 28. Advanced database options
• The first three radio buttons provide choices for when to open a text
chat session during web-based calls—that is, whether to open
NetMeeting in coordination with the calls. You can choose always,
never, or to have Center query you on each webcall as to whether to
open a chat session.
• Select the Popup extra call information… check box to have the
Caller Data window pop up automatically when you connect to a web-
based call. See “Viewing Caller Data” on page38.