Altigen CDR Search 4.0, User Manual

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Monitoring Extension Activity
30 Center 4.0 User Guide
Monitoring Extension Activity
If your extension’s configuration in the AltiWare Administrator provides
for it, you can monitor the activity on other extensions.
If you’re a manager, for example, you might monitor to determine whether
you need more resources in a busy environment. Or, for another example,
you might use monitoring capability to cover calls for a co-worker, since
you can click the ringing phone icon in the monitor list and take the co-
worker’s call.
Figure 14. Monitor window
Choosing Extensions to Monitor
Open the Monitor window by clicking the Monitor button in the AltiView
main window. This allows you to view the status of any extensions or
workgroup that your extension configuration allows you to monitor.
Choose extensions you wish to monitor by clicking the Change button and
selecting or deselecting the check box next to the extensions you want to
monitor or stop monitoring, respectively.
Also, if you want to monitor extensions recently added to your extension’s
monitoring list in the AltiWare Administrator, click the Change button and
select the extensions.