Altigen CDR Search 4.0, User Manual

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Using Center as a Supervisor
48 Center 4.0 User Guide
Viewing Agent Statistics
Figure 23. Agent Statistics window
The Agent Statistics window displays statistics for each agent, including
the number of calls answered, the average talk time (average amount of
time spent on the phone per call), and the average time spent in wrap up.
The table also displays the login and logout times.
Click the workgroup extension tab at the bottom of the panel to view
statistics for agents in another workgroup.