Acom M47 User Manual Download Page 111

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M47 User’s Guide - Page 111

E-Mail Related Problems

This section explains how to troubleshoot problems when the mail notification
services and E-mail Printing features are used.

Symptom

Reason/Action

Cannot perform
Email printing.

Check the following settings:

■

Is the printer e-mail address specified?

■

Is [Enable] set for [Receive E-mail]?

■

Are the SMTP server IP address and POP3 server IP
address (if [POP3] is selected as the receive protocol)
specified correctly?

■

Are the POP user name and password specified
correctly?

Are the SMTP server and POP server working correctly?

Check with your network administrator.

During E-mail
printing, the
attached PDF file
was not printed.

If the memory capacity is insufficient, it may not be
printed. If you print big attachments frequently, we
recommend adding memory.

During mail
notification
services, the
printer status was
not notified by
e-mail.

Check the following settings:

■

Is the printer e-mail address specified?

■

Is [Enable] set for [Mail Notice Service]?

■

Are the SMTP server IP address and POP3 server IP
address (if [POP3] is selected as the receive protocol)
specified correctly?

■

Are the POP user name and password specified
correctly?

■

Are the items to be notified set correctly?

■

Are the destination e-mail addresses entered correctly?

Are the SMTP server and POP server working correctly?

Check with your network administrator.

Summary of Contents for M47

Page 1: ...User s Guide www acom com M47 ...

Page 2: ... Paper 17 Usable Media 21 Custom Sizes 22 Configuring Custom Sizes 23 Special Media Types 24 Transparencies 25 Loading Transparencies 25 Envelopes 29 Loading envelopes 30 Labels 33 Unusable Media 37 Automatic Tray Selection 38 Advanced Media Control 39 Auto Tray Change 39 Media Check 39 Express Print 39 Storing and Handling Media 40 To Prevent Paper Curling when Printing 40 Menu Mode 41 Navigating...

Page 3: ...1 Printing PDF Files From a USB Flash Drive 61 Printing a Job Stored in Memory 63 Storing a Job in the Printer 64 Retrieving a Document for Printing 64 Deleting a Stored Document 65 Printing on Banners 66 Loading Banner Paper 66 Direct Printing of PDF Files 69 Printing a PDF File 69 Printing via Electronic Mail E mail Printing 70 Environment Settings for E mail Printing 70 Attachments That Can Be ...

Page 4: ...Web Page 109 E Mail Related Problems 111 Routine Maintenance 112 Replacing the Drum Toner Cartridge 112 Replacing the Drum Toner Cartridge 113 Printing Reports Lists 118 Checking the Printer Status via E mail 119 About Mail Notice Service 119 Settings for Mail Notice Service 119 Setting the E mail Environment at this Printer 120 Cleaning the Printer s Exterior 121 Cleaning the Printer s Interior 1...

Page 5: ...onable efforts have been made to make this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein Parts of this guide are subject to change without prior notice The most up to date drivers and manuals are available from the web site http www acom com Trademark Information ACOM are regi...

Page 6: ...rus ACOM is not responsible for any breakdown of units due to infection of computer virus Class I Laser System This product is a Class I Laser System that does not emit dangerous laser beam Operate the printer according to the instructions in this guide Do not carry out any operation not mentioned in the guide Otherwise it may lead to unforeseen accident or printer breakdown Important Never attemp...

Page 7: ...ts from the printer Indicates items such as hard buttons and indicators on the keyboard and printer Important Notes Cautions Warnings Important Indicates important information which you should read Note Indicates additional information on operations or features Caution Indicates instructions which you should follow to avoid damage to the printer WARNING Indicates instructions which you should foll...

Page 8: ... of items that may be illegal to copy or print in your country Currency Bank notes and checks Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy In case of doubt cont...

Page 9: ... 1 Default output tray pages exit print side down 2 Control panel 3 Ventilation hole do not block 4 Tray 1 150 sheets 5 Tray 2 550 sheets 6 Paper meter amount of paper left in Tray 2 7 Power switch 8 Paper stopper for letter or A4 paper 9 Host USB Port ...

Page 10: ...M47 User s Guide Page 10 Rear View 1 Power cord connector 2 Parallel connector 3 Network connector 4 USB connector 5 Serial connector 6 Duplex unit connector 7 Ventilation holes ...

Page 11: ...tridge Contains the toner and the photosensitive drum 2 Transfer roll cartridge Transfers the toner image on the surface of the photosensitive drum to the paper 3 Fuser unit Fixes the toner on the paper Do not touch this when using the printer as it is hot ...

Page 12: ...ess to go up one level in the menu or press repeatedly to exit the menu 4 Down Arrow Menu mode press to navigate down in the menu screen listings 5 On Line Press to switch back and forth between on line Ready to Print and Off line status When Off line the machine cannot receive data or process printing 6 Cancel Print mode press to cancel printing Menu mode press to exit Menu Mode 7 Help Press for ...

Page 13: ...r intervention is required 4 Host USB Port For printing from an optional USB Flash Drive The LCD Display Print Mode The following contents are shown on the screen in print mode Current printer status Port receiving data USB Net LPT or Serial Driver PCL PS or XL Toner Status bar Menu Mode For configuring settings related to the printer This screen appears when you press the Enter button For more in...

Page 14: ...he Power Save Mode The printer automatically exits from Power Save mode once it receives data or if any key on the operator panel is pressed The time required to exit from Power Save mode to a print ready status is about 10 seconds Cancelling a Print Job At the Printer Press CANCEL then press ON LINE Note Pages being printed at the moment will continue to be printed Pages being printed at the mome...

Page 15: ...s Guide Page 15 Print Media Paper Exit Paths Before sending a job to the printer make sure you have the correct exit path engaged Top Exit Path The default path is the top exit bin 1 Printed pages exit face down ...

Page 16: ...al media such as labels card stock envelopes etc This provides the straight through path needed to prevent curling and jams Printed documents exit face up To use the rear exit be sure the exit lever 1 is pushed up and the extension tray 2 is pulled out See page 24 for more information ...

Page 17: ... which works well with this product Paper name Weight Paper type FX P 17 lb US Bond 64 g m2 Plain Xerox 4024 20 lb US Bond 75 g m2 or 80 g m2 Plain Xerox 4200 20 lb US Bond 75 g m2 Plain 1 Pull the tray out and place it on a flat surface 2 If installed remove the lid ...

Page 18: ...47 User s Guide Page 18 3 If the base plate of the paper tray is raised push it down 4 When loading paper longer than A4 size slide the left and right lock tabs in the paper tray outwards to unlock them ...

Page 19: ...he grip of the paper tray and pull its extendable part to the front until it reaches its maximum 6 Squeeze the length guide and slide it to the desired paper size 1 Squeeze the right width guide and slide it to the desired paper size 2 ...

Page 20: ... guide with the paper width correctly If the right width guide is not in place this may cause paper jams Do not load paper exceeding the maximum fill line or the maximum capacity allowed 8 Firmly close the lid of the paper tray and push the tray completely into the printer Important If the lid is not firmly closed the paper can become misaligned ...

Page 21: ...nd optional Trays 3 and 4 Same as above but custom sizes are restricted to Minimum 3 9 x 5 8 inches 98 x 148 mm Maximum 8 5 x 14 inches 216 x 356 mm Same as above 550 sheets 20 lb US Bond 75 g m2 1 Requires the paper size settings be done on the control panel 2 Requires the paper size settings be done on the control panel and the printer driver 3 Print quality on the part of the paper that extends...

Page 22: ... Custom sizes must be fed print side up and short edge first Tray 1 Minimum 3 x 5 inches 76 x 127 mm Maximum 8 5 x 34 4 inches 216 x 900 mm Tray 2 or optional trays 3 and 4 Minimum 3 9 x 5 8 inches 98 x 148 mm Maximum 8 5 x 14 inches 216 x 356 mm Minimum for duplexing or output to Offset Catch Tray 3 5 x 5 5 inches 89 x 140 mm ...

Page 23: ... See the description of Express Print for an easy way to print on various Custom Sizes Caution When setting the paper size in the printer driver and control panel be sure to specify the same size as the actual paper used Setting the wrong size for printing will cause printer failure This is especially true if you configure a bigger size when using a narrow width paper Note To return to standard pa...

Page 24: ...1 Rear only Cardstock Thick2 43 58 lb US Bond 160 216 g m2 Rear only Postcards Thick1 28 43 lb US Bond 106 159 g m2 Rear only Envelopes Thick3 Rear only Thin Thin Top or Rear No duplexng Half speed If you do not get satisfactory results using Thick1 or Thick2 try using Thick3 for better results Note The fuser temperature progression lowest to highest is Transparency Thin Thick3 Normal Thick1 Thick...

Page 25: ...ible to damage your printer by using unsupported transparencies Examples of transparencies which work well with this printer Transparency Size Xerox 3R2780 Letter Xerox 3R98202 A4 3M CG3300 Letter Note Transparencies with white frames and full color transparencies cannot be used Loading Transparencies 1 Make sure the rear exit 1 is open and selected ...

Page 26: ...M47 User s Guide Page 26 2 Remove the tray from the printer 3 If installed remove the lid ...

Page 27: ...M47 User s Guide Page 27 4 Remove all paper from a tray before loading transparencies 5 Fan the stack of new transparencies before putting them in the tray ...

Page 28: ...M47 User s Guide Page 28 6 Adjust the paper guides to fit the transparencies 7 Insert the transparencies into the tray ...

Page 29: ...ect the Transparency Media Type and correct Media Size for the tray to be used 10 In the printer driver or the computer application program select Transparency as the media type you wish to use Important To prevent output transparencies from sticking together remove them from the output tray after about 20 sheets and then fan them to lower their temperature Envelopes Envelopes that are supported b...

Page 30: ...he heat from the fuser can melt some adhesives and possibly damage your printer Envelopes can be printed from all trays Usable standard sizes COM10 COM9 C5 Monarch DL All other envelope sizes must be defined as custom size Loading envelopes 1 Make sure the rear exit 1 is open and selected ...

Page 31: ...ide Page 31 2 Remove the tray from the printer 3 If installed remove the lid 4 Remove all paper from a tray 5 Adjust the guides to fit the envelopes and place the envelopes face up in the center of the tray as shown ...

Page 32: ...nter C5 with the flap on the short edge must be placed with the flap edge feeding into the printer Do not load more than 15 envelopes in Tray 1 or more than 80 in Trays 2 through 4 6 Reinstall the lid and insert the tray firmly into the printer 7 Using the Operator Panel or Embedded Web Server select the Envelope Media Type and correct Media Size for the tray to be used 8 In the printer driver or ...

Page 33: ...ter Label Size Paper type Xerox 3R97408 A4 Label Xerox 3R96178 A4 Label Xerox V860 A4 Label Avery 5160 Letter Label Labels can be printed from any tray Caution Use labels that were designed for use in laser printers The heat from the fuser can melt some adhesives and possibly damage your printer 1 Make sure the rear exit 1 is open and selected ...

Page 34: ...M47 User s Guide Page 34 2 Remove the tray from the printer 3 If installed remove the lid 4 Remove all paper from the tray before loading labels 5 If needed adjust the guides to fit the label sheets ...

Page 35: ...M47 User s Guide Page 35 6 Insert the label sheets in the tray ...

Page 36: ...el sheets in Tray 1 or more than 290 sheets in Tray 2 and optional trays 3 and 4 Do not fill any tray above the fill line marked inside the tray 7 Reinstall the lid and insert the tray firmly into the printer 8 Use the Operator Panel Menu to select the Label Media Type and size for the tray in use Then use your computer s application software to print the labels ...

Page 37: ...d on before including color printing Wrinkled folded or torn paper Wet paper Curled paper Paper with static electricity Adhesive paper Paper with special coatings Treated colored paper Paper using ink that will run at a temperature of 302 F 150 C Thermal paper Carbon paper Paper with staples paper clips ribbons or tape Paper with rough surfaces such as pulp paper or fibrous paper If acid paper is ...

Page 38: ...ment If there are multiple trays that match the criteria for automatic tray selection a tray is selected based on the printer s Tray Priority as set using the printer s web pages Note If there are no input trays that match the automatic tray selection the display wil prompt you to load the media If you prefer you can configure the printer to automatically select a tray with media of the nearest or...

Page 39: ...edia Check in regard to paper size To force a specific paper size disable Auto Resize in the printer menu under Admin Setup Print Menu Express Print To use Express Print you must disable Media Check You can use the driver to do this When the printer is in Express Print mode you can leave the default media settings as is in the printer and it will assume the paper you put in the tray and selected i...

Page 40: ...ore paper at a temperature of 50 to 86 F 10 to 30 C at relative humidity of 30 to 65 away from direct sunlight flat not on its edge bent or curled preferably in a cabinet After opening a ream of paper use the original cover sheets to wrap up the paper not used To Prevent Paper Curling when Printing it is important to follow the manufactures orientation instruction to Print this side first Example ...

Page 41: ...e menu press Back To enter passwords use the keypad To enable the highlighted setting press Enter Note Menus and submenus may or may not be displayed depending on the options installed Printing a Menu Map The Menu Map provides a listing of all the current settings in the printer menu 1 Press Enter to go into the menu mode 2 Press the Down Arrow button until Information Menu is highlighted 3 Press ...

Page 42: ... Jobs Menu Configuration Page Counts Supplies Life Network System Information Menus Menus Tray Configuration Sys Config Menu Admin Setup Network Menu Print Menu PCL Emulation FX Emulation Parallel Menu Serial Menu USB Menu Date Time Menu Flash Menu Disk Menu Compact Flash Menu Spooling Menu Job Accounting Change Password Maintenance Menu Explanation of Menu Items ...

Page 43: ...selected for printing must be one of the following formats Supported PDF PCL5 PCL6 FX80 or PostScript Generic text such as a txt file Size of PDF files to be printed is limited by available space in standard user flash memory unless a Compact Flash or Hard Disk option is installed To print a PDF file form a USB flash drive see page 61 Print Jobs Menu This menu is used to access print jobs stored i...

Page 44: ...rger than either A4 or Letter are counted as 2 images Configuration Supplies Life Menu Provides access to the printer supply levels Submenus Available Settings Tray1 Level OK Low Empty Tray2 Level OK Low Empty Tray3 Level OK Low Empty Tray4 Level OK Low Empty Toner 0 to 100 percentage of toner remaining Configuration Network Menu For setting printer network parameters Printer Name IP Address Subne...

Page 45: ...ard disk drive is installed Compact Flash if compact flash is installed Information Menu Provides printouts of printer settings for various printing functions Submenus Description Print Usage Report Prints a report of printer usage Print Menu Map Prints the menu map Network Summary Prints a report of the current Network settings Print PCL Fonts Prints the PCL font list Print PS Fonts Prints the Po...

Page 46: ...Tray1 Auto Sense must be off to use this feature Tray1 Media Type Plain Transparency Pre punched Letterhead Colored Preprinted Bond Label Card Stock Postcard Envelope Thick 1 Thick 2 Thick 3 Thin Other Tray1 X Dimen 3 00 8 50 inches 76 216 mm Tray1 Paper Size must be set to Custom to use this feature Tray1 Y Dimen 5 00 48 00 inches 127 1219 mm default 11 00 inch 279 mm Tray1 Paper Size must be set...

Page 47: ...feature Tray3 Auto sense On Off Tray3 Papersize Letter B5 A5 A6 Statement Executive C5 Envelope DL Envelope Com10 Envelope Monarch Envelope Com9 Envelope Oficio Legal13 Legal14 A4 Custom Note Tray3 Auto Sense must be off to use this feature Tray3 Media Type Plain Transparency Prepunched Letterhead Colored Preprinted Bond Label Card Stock Postcard Envelope Thick 1 Thick 2 Thick 3 Thin Other Tray3 X...

Page 48: ... Tray4 Auto Sense must be off to use this feature Tray4 Media Type Plain Transparency Prepunched Letterhead Colored Preprinted Bond Label Card Stock Postcard Envelope Thick 1 Thick 2 Thick 3 Thin Other Tray4 X Dimen 3 88 8 50 inches 99 216 mm Note Tray4 Paper Size must set to Custom to use this feature Tray4 Y Dimen 5 83 11 00 14 00 inches 148 356 mm Note Tray4 Paper Size must set to Custom to use...

Page 49: ...supported languages Display Contrast 1 to 5 Default is 3 Print PS Errors On Off Print Density 1 to 7 Default is 4 Tray1 X Adjust 0 to 15 Default is 8 Tray1 Y Adjust 0 to 15 Default is 8 Tray2 X Adjust 0 to 15 Default is 8 Tray2 Y Adjust 0 to 15 Default is 8 Tray3 X Adjust 0 to 15 Default is 8 Tray3 Y Adjust 0 to 15 Default is 8 Tray4 X Adjust 0 to 15 Default is 8 Tray4 Y Adjust 0 to 15 Default is ...

Page 50: ...scroll between a z and 0 9 When the desired character is displayed press Enter to advance to the next character position To go back a digit press Back When all desired characters have been entered press Enter Method 2 For each character in the password use the alpha numeric buttons on the numeric keypad For example to enter a c press the numeric 2 button 3 times in rapid succession To enter a 2 pr...

Page 51: ...IP Address user specified Subnet Mask user specified Gateway Address user specified Factory Default Execute DNS Enable Disable WINS Enable Disable Web Enable Disable SNMP Disable SNMP v1 v2 SNMP v1 v2 v3 SNMP v3 FTP Print Enable Disable Hub Link Setting Auto Negotiate 10 Base T Full 10 Base T Half 100 Base T Full 100 Base T Half 1000 Base T Full 1000 Base T Half PS Protocol ASCII RAW HTTP Port 1 9...

Page 52: ...s Available Settings Personality Auto Emulation PCL PostScript 3 FX Copies 1 999 Duplex On Off Duplex Bind Long Edge Short Edge Auto Resize Enable Disable Media Check Enable Disable Resolution 600 dpi 1200 dpi Toner Save Mode ON OFF Orientation Portrait Landscape Lines Per Page 5 to 128 Default is 60 Separator Page Off Tray 1 Tray 2 Tray 3 Tray 4 White Page Skip Enable Disable ...

Page 53: ...100 00 Default is 10 00 Symbol Set Default is PC 8 see Appendix A for a complete list of all the available symbol sets CR Function CR CR LF LF function LF LF CR A4 Print Width 78 Columns 80 Columns Print Area Normal Expanded PCL Tray1 ID 0000 to 9999 Default is 0001 PCL Tray2 ID 0000 to 9999 Default is 0004 PCL Tray3 ID 0000 to 9999 Default is 0005 PCL Tray4 ID 0000 to 9999 Default is 0006 PCL Aut...

Page 54: ...ets Zero Char Slashed Normal Line Pitch 6 LPI 8 LPI CR Function CR CR LF Line Length 80 Column 130 Column Form Length 11 inch 11 7 inch 12 inch TOF Position 0 inch 0 1 inch 0 2 inch 1 0 inch Left Margin 0 inch 0 1 inch 0 2 inch 1 0 inch Fit To Letter Disable Enable Text Height Same Diff Admin Parallel Menu Default settings are in bold face type Submenus Available Settings Parallel Enable Disable B...

Page 55: ...00 2400 4800 9600 19200 38400 57600 115200 Data Bits 8 7 Stop Bits 1 2 Parity None Even Odd DTR Ready Busy Off On DTR On Off Off On DTR Error Off On RTS Ready Busy Off On RTS On Off Off On RTS Error Off On XON Ready Busy Off On XON On Off Off On XON Error Off On DTR Polarity High Low RTS Polarity High Low Robust XON Off On PS Protocol ASCII RAW ...

Page 56: ...s are in bold face type Submenus Available Settings Month January thru December Default is current month Day 1 to 31 Default is current day Year 2000 2099 Default is current year Hour Midnight 1 AM to 11 AM Noon 1 PM to 11 PM Default is current hour Minute 0 59 Default is current minute Second 0 59 GMT Offset Hours 12 through 12 Default is 0 GMT Offset Mins 0 30 Daylight Savings On Off ...

Page 57: ...erwritten by random data When set to OFF the data is deleted Print Reads and prints the selected file from User Flash Delete Deletes the selected file or directory from the User Flash Format Usr Flash Reformats the User Flash Flash Summary Prints a page containing information about the installed User Flash Important All files on the User Flash will be deleted if the Format User Flash function is s...

Page 58: ...ed is overwritten by random data When set to OFF the data is deleted Print Reads and prints the selected file from hard disk Delete Deletes the selected disk file or directory from the hard disk Format Disk This selection will reformat the hard disk Disk Summary Prints a page containing information about the installed hard disk Important All files on the hard disk will be deleted if the Format Dis...

Page 59: ...on will delete the selected file or directory from the Compact Flash Format Cmp Flash Reformats the Compact Flash CFlash Summary Prints a page containing information about the installed Compact Flash Important All files on the compact flash will be deleted if the Format Cmp Flash function is selected Admin Spooling Menu Default settings are in bold face type SubMenu Available Settings Start Spooli...

Page 60: ...e 50 Admin Maintenance Menu Default settings are in bold face type Submenus Available Settings Description Menu Reset Execute Restore the panel settings to Factory Default Save Menu Execute Saves the current menu setup for recall at a later time Restore Menu Execute Restores the saved Menu setting Panel Security Enable Disable If enabled all configuration changes require the password USB Drive Ena...

Page 61: ...6 directly from a standard USB flash drive without any connection to a host computer The size of PDF files to be printed is limited by available space in the printer s standard user flash memory unless a Compact Flash or Hard Disk option is installed The Host USB Port connection is located on the top left side of the control panel 1 Put the PDF to be printed on any USB flash drive in either the ro...

Page 62: ...red file Note The BACK button may be used to return from a sub directory to the parent directory to exit the Print option 7 You will be prompted to enter the number of Copies for the print request the default value is 1 To enter a different number of copies use the numeric keypad 8 When ready press ENTER to process the file for printing 9 After printing is complete the printer will return to the R...

Page 63: ...e stored in the printer for future printing For example you might use this to store a frequently used form The document will remain there until the expiration date you specify or until you delete it Secure Print For printing confidential documents Store the password protected print file in the printer then go to the printer and use your password to retrieve it for printing Proof and Print Use this...

Page 64: ...t password and click OK 8 For Stored Secure Print and Proof and Print enter the job expiration date use zero if you do not wish the job to expire and click OK Otherwise skip this step 9 Click Print Retrieving a Document for Printing 1 Press ENTER to access the printer menu 2 With Print Jobs Menu highlighted press ENTER Enter PIN displays 3 Use the printer s keypad to enter your 6 digit password As...

Page 65: ... to the Ready to Print state Proof and Print Jobs The printer prints one copy of the job for you to check then prompts you to print further copies or to delete it Once done the printer returns to the Ready to Print state Deleting a Stored Document Note Secure Print and Proof and Print documents are automatically deleted after they have successfully printed 1 Press Enter to access the printer menu ...

Page 66: ...e 66 Printing on Banners Banners up to 35 4 inches 900 mm long by up to 8 5 inches 216 mm wide can be printed from Tray 1 Loading Banner Paper 1 Pull out Tray 1 and place it on a flat surface 2 If installed remove the lid ...

Page 67: ...M47 User s Guide Page 67 3 If the base plate of the paper tray is raised push it down 4 Slide the left and right lock tabs in the paper tray outwards to unlock them ...

Page 68: ...M47 User s Guide Page 68 5 Hold the grip of the paper tray and pull its extendable part to the front until it reaches its maximum 6 Squeeze the right width guide 1 and slide it to the banner width ...

Page 69: ... available space in the printer s memory If you are printing large files you may need to install either the optional Compact Flash or Hard Disk option Note You may not be able to print some PDF files directly by the printer due to the way they were created When this happens open the PDF files and use the printer driver to print them Printing a PDF File To print PDF files directly you can send the ...

Page 70: ...ies is not specified by the lpr command it will be treated as one copy Printing via Electronic Mail E mail Printing Models with the optional Hard Disk Drive or Compact Flash installed can receive and print e mails sent directly from your computer via TCP IP communication including e mail contents and TIFF or PDF attachments This feature is known as E mail Printing Environment Settings for E mail P...

Page 71: ...to send e mails from the computer to the printer using Outlook Express as an example 1 Create mail contents using your mailing software and attach any TIFF or PDF files Important Only text format can be used for the mail contents Set the format of the e mail content to text format in your mailing software Note If the extension of the attached file is not tif or pdf it may not print correctly A max...

Page 72: ...e user is not always connected to the network a telephone charge will be incurred every time this printer retrieves data regularly from the mail server Connect the printer to an private IP address Functionality of this printer is not guaranteed when it is assigned public IP addresses When receiving e mails via POP always apply an exclusive e mail account for the printer Using a common e mail accou...

Page 73: ...Printing Bar Codes are supported for PCL5 Internal Bar Codes Code 128 Code 3 of 9 Interleaved 2 of 5 UPC EAN Postnet Supported Software Generated Bar Codes UPC EAN Code 128 EAN UCC 128 PostNet Interleaved 2 of 5 Code 39 Codabar Code93 ...

Page 74: ... in the Printer Properties in the driver When Tray 1 is set to Manual mode you must press ENTER to print each sheet Collating When you are printing multiple copies of a multi page document the printer is set by default to automatically collate the pages i e all pages of the document wil print before the second copy of the document begins printing 3 2 1 3 2 1 3 2 1 Without collating selected the un...

Page 75: ...hoose a different paper source for the cover sheet of a document This allows you to use a different stock and or color paper for the first page while sending the document as a single print job Note The cover sheet must be the same size as the rest of the document Fit to Page This allows you to scale the document to fit the paper size being used Note This setting is unavailable if you have chosen a...

Page 76: ...eet Finishing You can add room on a page to allow for binding without modifying the document in the authoring application Poster Printing If you have a large page image that can not be printed on the available paper sizes you can print the document in poster printing mode Poster Print prints the document to the edges of the paper with no border and breaks the document up into multiple pages The pa...

Page 77: ...ate from the previous print job The Offset Catch Tray must be installed to use this feature Once installed this feature is enabled by default Print Quality You can adjust quality settings including Resolution Select 600 dpi for normal printing or 1200 dpi for high quality mode Toner Save This prints everything with less print density Font Substitution This feature allows you to substitute TrueType...

Page 78: ... background of all pages or only the first page Predefined COPY DRAFT and CONFIDENTIAL watermarks are provided in the driver You can view these by clicking on their name in the Watermark Pane of the Watermark Window You can edit their settings or the settings of any configured watermark by clicking the Edit button ...

Page 79: ...rinter can cause a fire If a sheet of paper is wrapped around the heat roller or when clearing a jammed sheet that is difficult or impossible to see do not try to remove it by yourself Doing so can cause injuries or burns Turn off the printer immediately and contact your dealer for service A B C D A Top Cover B Back Cover C Optional Duplex Unit Cover D Optional Offset Catch Tray Cover ...

Page 80: ...M47 User s Guide Page 80 Paper Jams Inside Cover A A 1 If the optional offset catch tray is installed lift it out of the way ...

Page 81: ...M47 User s Guide Page 81 2 Open Cover A 3 Holding the drum toner cartridge by the grip remove it from the printer 1 ...

Page 82: ...M47 User s Guide Page 82 4 Turn the roll 2 and remove any jammed paper inside 5 Put the drum toner cartridge back in the printer ...

Page 83: ... 83 6 Close Cover A 7 If installed lower the offset catch tray to its original position Caution If you continue to print with the offset catch tray folded this may cause a paper jam Always use the printer with the tray open ...

Page 84: ...M47 User s Guide Page 84 Removing Jams Inside the Paper Tray s 1 Pull out all paper trays and remove any wrinkled paper ...

Page 85: ...M47 User s Guide Page 85 2 Examine the inside of the printer and remove any jammed pieces of paper 3 Push the paper tray s completely back into the printer ...

Page 86: ...M47 User s Guide Page 86 4 Open and close cover A Doing this will clear the error message ...

Page 87: ...M47 User s Guide Page 87 Paper Jams Inside Cover B B 1 Remove the rear tray WARNING The fuser unit is hot You may get burned if you touch it directly ...

Page 88: ...the lever as shown in the diagram and open the cover B 1 Then open the cover of the fuser unit 2 indicated by a small green label with a black star and remove any jammed paper 3 Close the fuser unit and Cover B 4 Replace the rear tray ...

Page 89: ...M47 User s Guide Page 89 Paper Jams Inside Cover C Duplex Unit C 1 Remove the rear tray ...

Page 90: ...M47 User s Guide Page 90 2 Push up the lever shown in the diagram to open the cover Then remove the jammed paper 3 Close the cover and replace the rear tray ...

Page 91: ...M47 User s Guide Page 91 Paper Jams Inside Cover D Offset Catch Tray D 1 Open the Offset Catch Tray cover and pull out the jammed paper 2 Close the cover ...

Page 92: ... modification can cause smoke or fire Note Limitations of the printer and incorrect settings at the printer computer and server corresponding to your network environment may also result in printing problems Symptom Explanation Action No power The printer is turned off Turn on the power The power cord is disconnected or not securely connected Turn off the printer and reconnect the power cord to the...

Page 93: ... to Enable If the computer is not responding to bidirectional communication printing cannot be done Turn the bidirectional communication setting to Disable on the control panel and then print again The printer has insufficient memory to print the job If the printer driver is set to 1200dpi on the Graphics tab change it to 600dpi Install additional memory optional in the printer Reduce the complexi...

Page 94: ...rface You turned on the computer after turning on the printer Press Cancel In the future be sure to turn on the computer power before turning on the printer Poor print quality There may be a problem with the image Refer to When the Print Quality is Poor page 100 The correct characters are not printed printing garbage This printer is printing with nonstandard built in fonts Check the fonts used in ...

Page 95: ...is taking up a lot of time The receive buffer is insufficient When printing documents of high resolution reduce the memory capacity of items not in use It is recommended to disable ports not in use and channel the memory to other purposes Is the printer driver set to 1200dpi on the Graphics tab Changing the setting to 600dpi will shorten the print time See the Online Help for the printer driver Pr...

Page 96: ...rect type of paper used Load the correct type of paper See page 21 Is the paper tray set correctly Push the paper tray completely into the printer Is the printer placed on a flat location Place the printer on a stable surface Are the paper tray guides set in the correct positions Set the length guide and right width guide in the correct positions See page 19 Have you used any picture papers Clean ...

Page 97: ...elope remember to return the levers to their original positions Strange noise Is the printer placed on a flat location Place the printer on a stable surface Is cover A open Close cover A securely Is the paper tray set correctly Push the paper tray completely into the printer Are there foreign objects inside the printer Turn off the power and remove any foreign objects inside the printer If the obj...

Page 98: ...a new drum toner cartridge See page 115 The Toner Saving feature is on Un check the Toner Saving check box on the Graphics tab of the printer driver See the Online Help for the printer driver Levers on both sides of the fuser unit are raised Open cover B of this printer and push down the levers at both ends of the fuser unit Black spots or streaks are printed The drum toner cartridge is defective ...

Page 99: ...the control panel The paper is damp Replace with paper from a new ream The paper used is not suitable Load the correct type of paper See pages 21 and 37 The whole sheet is printed black The drum toner cartridge is defective or damaged Replace with a new drum toner cartridge See page 115 This may be due to breakdown of high voltage power Contact service Nothing is printed The drum toner cartridge i...

Page 100: ...e toner inside the cartridge Replace with a new drum toner cartridge See page 115 Text or images are printed at an angle The paper tray guides are not set in the correct positions Set the length guide and the right width guide in the correct positions See page 19 Transparencies and envelopes are not printed clearly The type of transparency or envelope loaded cannot be used in this printer Load the...

Page 101: ...mand Bad Target Str TARGET string format error Bad TEntry CMD Unrecognized Target Entry command Call Service Help message used for service type errors Cancel Job Confirmation prompt used when CANCEL is pressed Canceling Job An operator requested Cancel is in progress Clock Not Set Real Time Clock has not been initialized Close Duplexer Recovery message displayed when duplex door is open Close Rear...

Page 102: ... 2 Firmware Upgrade Indicates Firmware Upgrade mode is active Format Error Failure during attempted format of flash Formatting Status display for file status Fuser Failure Error message for Fuser Failure ID Mismatch Displayed for OEM ID Mismatch on EP Cartridge Incompatible Duplexer Incompatible Duplex Option Installed Incompatible OCT Incompatible Offset Catch Tray Option Installed Incompatible T...

Page 103: ... for display of Network Interface error code Net1 Error yy NVRAM Failure NVRAM failure message Offset Tray Optional face down output tray offset capable Offset Tray Fail Error message displayed for Offset Tray Unit Failure Offset Tray Full Error message displayed when optional output bin is full Offset Tray Jam Paper jam detected Error message displayed for Offset Tray Jam Out of Memory Error disp...

Page 104: ...r Report Service errors Service Error xx Toner Low Toner cartridge is low Toner Missing Error message displayed when Toner cartridge is missing Toner Out Toner Out message Too Many Filters Too many filters defined Tray 1 Missing Warning message displayed when Tray 1 is missing Tray 2 Missing Warning message displayed when Tray 2 is missing Tray 3 Missing Warning message displayed when Tray 3 is mi...

Page 105: ...M47 User s Guide Page 105 Message Condition Reason Action Warming Up Displayed when printer is Warming Up Write Status display for file status Write xx where xx is percentage received ...

Page 106: ...irectly to the network connecting the computer An error has occurred in the network between the computer and the printer Connection cannot be established Unable to print NetworkError is displayed Ask your network system administrator to check the network for errors The printer is turned off after a print instruction has been sent from a computer Or the print instruction is sent to the printer whic...

Page 107: ...print SpoolError is displayed Double click My Computer and right click the disk example C drive with Windows Select Properties from the menu displayed and then check available free space After deleting unnecessary files to increase the free space available select Pause from the Documents menu of the Printers window to enable printing to restart ...

Page 108: ...y of LPD Spool and compare it with the print data which was sent in the single print instruction 1 If a single file of print data has exceeded the upper limit of the memory capacity divide the file into smaller ones and try again 2 If multiple files have exceeded the upper limit of memory capacity reduce the number of files to be sent at one time An irrecoverable error has occurred during printing...

Page 109: ...The Please wait message is displayed throughout the Web browser Wait for a while as instructed If the problem persists refresh the Web browser If nothing happens check if the printer is working properly The Refresh button is not working Are you using the supported OS and Web browser Selecting the left frame menu does not change the display Check whether the OS and web browser you are using are sup...

Page 110: ...n Action Clicking the Submit button prompts messages such as no data or the server has returned invalid or unrecognizable response Are the user name and password correct Enter the correct user name and password Turn the printer off then on g ...

Page 111: ...h your network administrator During E mail printing the attached PDF file was not printed If the memory capacity is insufficient it may not be printed If you print big attachments frequently we recommend adding memory During mail notification services the printer status was not notified by e mail Check the following settings Is the printer e mail address specified Is Enable set for Mail Notice Ser...

Page 112: ...m Toner After this message displays you can continue to print about 100 more sheets Make sure you have a new drum toner cartridge on hand When the following message displays printing stops and you must replace the drum toner cartridge Replace Drum Toner Cartridge Note If you continue to print with a worn out drum toner cartridge it may affect the functions of this printer such as the print quality...

Page 113: ...the photosensitive drum Do not let the drum toner cartridge stand or place it upside down The drum might be damaged A drum shutter protects the photosensitive drum from light Do not open the drum shutter Although the toner is not harmful to the body wash it off with cool water immediately if your hands or clothes are stained with it It is recommended to use the drum toner cartridge within 1 year a...

Page 114: ... Page 114 3 Remove any output paper and open cover A Cautions Do not touch any parts inside the printer 4 Hold the drum toner cartridge by the grip and pull it out slowly Discard it in accordance with local regulations ...

Page 115: ...Take the new drum toner cartridge out of the packaging box and shake it 7 or 8 times as shown in the diagram Important If the toner is not evenly spread out the print quality may be reduced Also there may be operating noise or the interior of the cartridge may be damaged during operation Do not touch the surface of the photosensitive drum ...

Page 116: ...ut the seal horizontally Important Pull out the seal horizontally The tape might break if it is pulled out diagonally After the seal has been pulled out do not shake or bump the drum toner cartridge 7 Hold the drum toner cartridge by the grip and insert it into the slot inside the printer ...

Page 117: ...opening cover A remove any dust or stains inside the printer with a dry clean cloth 8 Close cover A securely 9 If installed lower the offset catch tray to its original position Caution If you continue to print with the offset catch tray up this may cause a paper jam Always use the printer with the tray down 10 Turn the printer back on ...

Page 118: ... highlight Information Menu then press Enter 3 Use the up and down arrow buttons to select Print Usage Rep Print Menu Map Network Summary Print PCL Fonts Print PS Fonts Print FX Fonts 4 With the report highlighted press Enter Execute appears 5 Press Enter to print the report The printer returns to the Ready to Print state ...

Page 119: ...tion that can be sent through Mail Notice Service are listed below Types of information Description Job Completion Notifies the status of print jobs completed cancelled or confirm from the computer set in driver Printer status is set through the printers Web Server Off line Consumable message Toner low toner out Paper low paper out Paper Jam Cover open Stacker error Mass storage error Recoverable ...

Page 120: ...ce Services Option Mail Notice Service Select Enable Network General Settings Administrator E mail Address recommended setting Printer E mail Address For details refer to Environment Settings for E mail Printing on page 70 Network TCP IP Host Name Get DNS Address DNS Address 1 to 3 DNS Name For details refer to Environment Settings for E mail Printing on page 70 Network E mail Settings Receiving P...

Page 121: ...ers can be entered for the recipient e mail address including the ASCII characters for at mark full stop hyphen and _ underscore Cleaning the Printer s Exterior Clean the exterior of the printer about once a month Important Do not spray the detergent directly on the printer The liquid detergent may enter the printer through a gap and cause problems Never use cleaning agents other than water or neu...

Page 122: ... Page 122 1 Wipe the parts with a wet but well wrung soft cloth then wipe it dry with another soft cloth 2 For stubborn stains moisten a soft cloth with a small amount of neural detergent and gently wipe the stain off ...

Page 123: ...uch a labelled area found on or near the heat roller You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it by yourself To avoid injuries or burns switch off the printer immediately and contact service Remove any remaining pieces of paper Remove any dust or stains with a clean dry cloth Cleaning the Feed Rollers If you start to encounter difficulties with ...

Page 124: ...ing down on the right end of the shaft 1 widen the tab on the feed roll to loosen it 2 and then slowly remove the feed roll from the shaft 3 2 Wipe the rubber parts with a wet but well wrung soft cloth 3 Hold the roller with the short tab 1 to the right and slowly push it back onto the shaft ...

Page 125: ... roll with that of the shaft and push the feed roll completely in so that the short tab fits into the slot of the shaft First Clean the Rollers Inside of Printer 1 If the optional offset catch tray is installed lift it out of the way 2 Turn the printer off ...

Page 126: ...M47 User s Guide Page 126 3 Open Cover A 4 Hold the drum toner cartridge by the grip and remove it Set it on a piece of paper to keep it from dirtying the tabletop ...

Page 127: ...M47 User s Guide Page 127 5 Locate and clean the feed rollers see cleaning procedure on page 126 6 Hold the drum toner cartridge by the grip and insert it into the printer ...

Page 128: ...M47 User s Guide Page 128 7 Close cover A securely 8 If installed lower the offset catch tray to its original position Next Clean the Tray Rollers 1 Pull the paper trays out of the printer ...

Page 129: ...ch tray see cleaning procedure on page 126 3 If you have optional paper trays installed leave the trays outside the printer and proceed to the next section 4 If you do NOT have any optional paper trays installed push the paper trays back into the printer and turn the printer back on ...

Page 130: ...oved reach inside the printer to access the tray module rollers at the back for cleaning Illustration 1 below is a view of the optional tray module removed from the printer to illustrate the location of the feed rollers 2 Follow the procedure on page 126 to remove and clean the feed roller for each optional tray installed ...

Page 131: ...M47 User s Guide Page 131 3 Push the paper trays back into the printer and turn the printer back on ...

Page 132: ...e other facing the back should firmly grip the recessed areas on the bottom part of both sides of the printer Never try to lift the printer by gripping any other areas Bend your knees to avoid possible injuries to your back Do not tilt the printer more than 10 degrees WARNING If the optional duplex unit or optional A4 universal tray is installed uninstall it before moving the printer If these are ...

Page 133: ...pper to its original position if it s raised 4 Pull out the paper tray from the printer and remove any paper in the tray Note Keep the paper wrapped and away from humidity and dirt 5 Push the paper tray completely into the printer 6 Open cover A Important Do not touch parts inside the printer 7 Hold the drum toner cartridge by the grip and pull it out slowly ...

Page 134: ... not shake the drum toner cartridge after removing it from the printer The toner will spill While it is out of the printer put the drum toner cartridge back into its original bag or wrap it with a thick cloth to prevent it from being exposed to strong light 8 Close cover A securely 9 Lift the printer and move it gently Note If the printer is to be moved over a long distance pack it inside a box ...

Page 135: ...85 SPANISH OG GERMAN 1S SPANISH 90D ISO DUTCH 0E ROMAN EXT 91S ISO SWEDISH 1 92S ISO SWEDISH 2 93S ISO SWEDISH 3 2038Z IBM 437 2039Z IBM 850 2037Z IBM 860 2036Z IBM 863 2035Z IBM 865 8Q PC SET 1 9Q PC EXT US 2033Z PCEXT D N 2034Z PCSET2 US 2032Z PCSET2 DN 12J MC TEXT 2044Z CWI HUNG 2040Z PC 857 TK 2022Z KAMENICKY 2020Z HEBREW NC 2021Z HEBREW OC 2023Z PLSKA MAZ 6N ISO L6 2019Z WIN3 1 HEB 15Y HP ZIP...

Page 136: ...2850 East 29th Street Long Beach CA 90806 800 347 3638 562 424 7899 www acom com ...

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