T-Comfort 930 DSL, Руководство пользователя

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103
Examples of Use Call Queue
Group of Three Enquiry Stations
The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the
number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each
equipped with a T-Comfort 830/a Comfort Pro P 500.
Configuration
■
Configure the multi-terminal access or the system access under PBX Configuration: Ports: S
0
.
■
Configure the three T-Comfort 830/Comfort Pro P 500 telephones under PBX Configuration: Ports: U
pn
.
■
Configure a trunk key with its own telephone number for each of the T-Comfort 830/Comfort Pro P 500
telephones under PBX Configuration: Devices: System telephones .
■
Configure a hunt group of the “parallel” type under PBX Configuration: Groups: Hunt Group , and
include the three telephone numbers of the trunk keys in this hunt group.
■
Under PBX Configuration: Call Distribution: Incoming or PBX Configuration: Call Distribution:
Incoming PTP route all incoming calls to the number of the hunt group.
■
In the Configurator , create a new group called “Operators” under User Manager: User groups . Activate
“Call queue” and “Call waiting protection” for this group.
■
In the User Manager , configure a u ser for each of the three operators and assign these settings to the
user group called “Operators”. Allocate each User the telephone number of the trunk key of their system
telephone.
■
Activate
Call wait. prot.
(call waiting protection) on all three terminals in the
Protection
menu.
■
Program a function key with the function “Sign on/sign off from hunt group” on the three system tele-
phones (in the menu
Calls: Hunt group
).
Use
Incoming calls are signalled in parallel to all signed-on enquiry stations. If the enquiry stations are busy, the
incoming call joins the queue on each of the terminals in the hunt group. If one of the enquiry stations accepts
a call from the queue, the call is removed from the queues of all the other enquiry stations. The display at each
enquiry station (T-Comfort 830/Comfort Pro P 500) indicates how full the queue is.