T-Comfort 930 DSL, Руководство пользователя

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Call Queue Introduction
Queues can be combined with the “forwarding,” “pickup” and “hunt group” functions, for example, in order to
configure an enquiry station for an operator.
Activation of Queues
Queues can be activated on a per user group basis. On delivery the default set, for all preset groups, is off .
When using queues, it often makes sense to activate call waiting protection. For this purpose, “Call waiting
protection” authorisation must be allocated to the user group, and call waiting protection must be activated
on the terminal.
Furthermore it is sensible to combine queues with the “Announcer at busy” function. When a caller calls a
subscriber who is busy then they will hear a “central welcoming text”, for example, “Here is company XYZ. You
will be immediately connected”. The function “Announcer at busy” can be set in the PBX Configuration: Call
Distribution: Incoming menu. Central welcoming texts can be recorded using the program package
“Comfort Pro A IAB (integrated answering machine) ” .
You should configure a new user group (e.g. “Operators”) and activate the authorisations “Call queue”, “Call
waiting protection” and, if necessary, “Call forwarding”. If users belong to this group, a queue will be activated
automatically for all telephone numbers assigned to them.
Call Forwarding
Forwarded calls of the forwarding type “Immediately” and “On busy” have priority over queues. The queue of
the forwarding telephone is not used for forwarding calls in this manner.
During the configuration of this type of call forwarding, the contents of the queue are not transferred to the
target terminal. If there are still calls in the queue when the call forwarding function is activated, these calls
can only be accepted on the source terminal.
If a call is to be forwarded “After delay”, it enters the queue. If the call has not been answered before the delay
period expires, it will be forwarded to the target terminal and can then be answered there.