T-Comfort 930 DSL, Руководство пользователя

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Call Queue Examples of Use
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Configure the T-Comfort 830 handset/Comfort Pro CM 300under PBX Configuration: Ports: DECT-PP
and assign the T-Comfort 830 handset/Comfort Pro CM 300 its own telephone number. Check in the
T-Comfort 830 handset/Comfort Pro CM 300.
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Under PBX Configuration: Call Distribution: Incoming or PBX Configuration: Call Distribution:
Incoming PTP route all incoming calls to the number of the T-Comfort 830/Comfort Pro P 500trunk key.
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In the Configurator , create a new group called “Operators” under User Manager: User groups . Activate
“Call queue”, “Call waiting protection” and “Call forwarding” for this group and set the Dial out: External
option appropriately.
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Create a user called “Operator 1” under User Manager: User . Assign this user to the “Operators” user
group. Assign the telephone numbers of the T-Comfort 830/Comfort Pro P 500 trunk key and the number
of the mobile T-Comfort 830 handset/Comfort Pro CM 300 to this user.
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Activate
Call wait. prot.
(call waiting protection) on both terminals in the
Protection
menu.
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Configure a function key on the T-Comfort 830/Comfort Pro P 500 which activates/deactivates a “call for-
warding immediately” to the telephone number of the mobile T-Comfort 830 handset/
Comfort Pro CM 300 (in the menu
Call diversion: Divert phone: Immediately
).
Use
Incoming calls are routed to the T-Comfort 830/Comfort Pro P 500 manned by the operator, who then puts
the calls through. A queue is used so that callers do not get a busy signal. The display on the T-Comfort 830/
Comfort Pro P 500 indicates how many calls there are in the queue.
If the operator wants to leave the workstation and take along the enquiry station, call forwarding to the
T-Comfort 830 handset/Comfort Pro CM 300 is activated by pressing a function key. Calls which are in the
T-Comfort 830/Comfort Pro P 500 queue must still be answered on this telephone. New calls are signalled
on the mobile T-Comfort 830 handset/Comfort Pro CM 300 or enter its queue, allowing the
T-Comfort 830 handset/Comfort Pro CM 300 to be used as a mobile enquiry station.
On returning to the workstation, the operator deactivates call forwarding by pressing a function key. Calls
which are already in the queue are switched on the mobile T-Comfort 830 handset/Comfort Pro CM 300.
New calls are signalled on the T-Comfort 830/Comfort Pro P 500 or enter its queue.