Mitel MiVoice Business 3300 ICP, Руководство по устранению неисправностей

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Voice Networking
Symptom Possible
Cause
Corrective Action
Message
waiting indicator
on a resilient
phone continues
flashing for
a Call back
message that
has already
been returned
Cluster is
configured to
absorb routing
digits
1. In the System Administration Tool, ensure
that routing digits on inbound and outbound
routes are not being absorbed:– In the Trunk
Attributes form, check how many digits
are configured to be absorbed in the Dial In
Trunks Incoming Digit Modification - Absorb
field (should be blank).– In the
ARS Digit
Modification Plans form, check how many
digits are configured to be absorbed in the
Number of Digits to Absorb field (should be
0(zero)) for the appropriate Digit Modification
Number.
2. If digits are configured to be absorbed, create
a new instance for the appropriate route(s) that
does not absorb digits.
Hot desk user
does not receive
voice mail.
Voice mail is
embedded in
an ICP that
has failed
or become
unreachable.
Use centralized external voice mail system.
Hot desk
user logs out
previous user
but cannot log
in.
Both primary
and secondary
ICPs of the
resilient hot
deskphone are
unreachable
Expected behavior. If both ICPs of a resilient
hotdesk phone are unreachable, a Logout
triggers the phone to rehome. User must wait
until one of the phone’s ICPs recovers and
becomes reachable for the phone to be in service
before they can log in to the phone.
• IP Console Resiliency on page 244
• Voice Mail Resiliency on page 245
• T1 E1 Trunk Resiliency on page 246
Document Version 1.0
243 Troubleshooting Guide