Mitel MiVoice Business 3300 ICP, Руководство по устранению неисправностей

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System Features
Feature Symptom Probable Cause Corrective Action
Users cannot
pick up calls
from a set.
Class of Service option
“Call Pickup - Directed:
Accept” is not set to
“Yes”.
Set “Call Pickup -
Directed: Accept” to “Yes”
in the Class of Service of
the ringing set.
Call Pickup
- Directed
User unable to
pick up calls
from Attendant
Console.
Class of Service option
“Allow Directed Call
Pickup of Attendant Call”
not enabled.
Enable “Allow Directed
Call Pickup of Attendant
Call” in the Class of
Service Options form of
the user’s set.
Call Pickup
- Clustered
Remote
elements
that host the
clustered call
pickup group
are not updated
with a directory
number change
after an SDS
synchronization.
An SDS
updates error
is generated
in the System
Administration
Tool to alert you
that the change
was not made
on the remote
elements.
You must remove a
member from a clustered
pickup group, before you
change the member’s
directory number;
otherwise the remote
elements that host the
clustered call pickup
group will not be updated
with the change by an
SDS synchronization.
Refer to the Call Pickup
-Clustered topic in the
System Administration
Tool online help for
instructions.
Camp-on Unable to camp-
on to a group.
Maximum number of
allowable camp-ons to a
group is exceeded.
Try again at a later time.
The maximum number of
camp-ons to a group per
3300 ICP is set at 84.
Document Version 1.0
Troubleshooting Guide
146