Tools and Embedded Applications
Symptom
Probable Cause
Corrective Action
System Administration Tool
unable to connect through
Mozilla Firefox to MiVoice
Business for ISS following
reboot. Receive the following
error:
“Secure Connection Failed”
Your certificate contains
the same serial number as
another certificate issued
by the certificate authority.
Please get a new certificate
containing a unique serial
number.
(Error
code:sec_error_reused_issuer_and_serial)
Browser cache
conflict.
Clear Firefox cache:
1.
Select
Options > Options
.
2.
Click
clear your recent history
.
3.
Under
Details
, ensure
Cache
is selected, and then click
Clear
Now
.
4.
Restart Firefox and attempt to
reconnect to the MiVoice Business
for ISS.
If problem persists, switch to
Chrome.
The Group Administration
Tool displays a license
violation message when you
log in or out.
The controller is
in license violation
mode.
Correct the license violation event.
“Script Error” Error Message,
or a Dialog Fails to Appear
If the computer that
you are using to
access a MiVoice
Business tool has
pop-up blocker
software installed,
the administration
tools (System
Administration,
Group
Administration, or
Desktop Tool) may
not operate properly.
To access the administration tool or
perform the administrative activity
that the pop-up blocker software is
preventing, you must allow pop-ups
from the 3300 ICP to your PC.
Document Version 1.0
Troubleshooting Guide
196
Содержание MiVoice Business 3300 ICP
Страница 1: ...MiVoice Business Troubleshooting Guide Release 9 4 SP1 Document Version 1 0 June 2022 ...
Страница 10: ...Introduction Document Version 1 0 Troubleshooting Guide 4 ...
Страница 45: ...Figure 4 DNS setting on MSL server manager ...
Страница 323: ...Diagnosing Problems Document Version 1 0 317 Troubleshooting Guide ...