Customer Service
Lumenis Pulse 120H UM-10012510 Rev. F
Page 133
Customer Service
Warranty
Lumenis warrants the Lumenis Pulse 120H system and its accessories to
be free from defects in materials and workmanship, and to perform in the
manner and under the conditions specified in the operator’s manual. A
defective device must be returned to Lumenis or an authorized Lumenis
representative. Refer to the next section for information about returning
equipment to Lumenis. For specific and detailed warranty information for
this instrument, refer to the first page of your purchase “Agreement” and
the last page of the “Terms and Conditions of Sale”.
Returning Equipment
Before sending equipment to Lumenis, call your local Lumenis
representative or the closest Customer Service Center
(
http://www.Lumenis.com/contact1
) to obtain a Return Material
Authorization (RMA) tracking number.
To comply with postal and transportation laws, used equipment shipped to
Lumenis or authorized representatives for return or repair must be
properly decontaminated according to the cleaning and sterilization
instructions. To document that all equipment has been properly
decontaminated, a signed Certificate of Decontamination must be
enclosed in the package. Failure to enclose the certificate will cause the
supplier to assume that the product is contaminated and will assess the
customer with cleaning costs. Any decontamination inquiries should be
directed to your closest Lumenis Service Center.
Customer Feedback
Contact the closest Customer Service Center (
http://www.Lumenis.com/
contact1
) with any feedback or to report any adverse events.