
DIGISPENSE 3009 CONTROLLER MODULE, STYLE B
Page 3-104
29 October, 2019
IVEK Corp. P03R017E
Table 3.9 Common Operational Problems And Solutions
PROBLEM
PROBABLE CAUSE
POSSIBLE SOLUTION
No power, nothing works.
AC power may be absent or
inadequate. Unit not plugged
in.
Ensure AC power cord is plugged into a properly
grounded three-prong outlet capable of
supplying100 - 240 VAC, 50/60 Hz, rated at 4.0
amps.
Fuses are blown.
Unplug main power cord from outlet. Remove
fuses from rear panel fuse holder. Test fuse
conductivity. Install good fuse in rear panel fuse
holder.
Supply Breaker is tripped.
Check or reset breaker at panel.
Power is on, controller accepts a
trigger, (START indicator
illuminates, STOP indicator does
not), motor fails to rotate, and
motor is silent.
A motor malfunction can
cause this problem.
Turn off controller power. Check to ensure Motor/
Base Module is properly connected to controller.
Turn on controller and try again. If the motor oper
ates incorrectly, servicing may be necessary to the
motor or the controller. Return complete Controller,
Motor/Base and Pump Modules to IVEK
Corporation for repair.
Power is on, controller accepts
trigger, motor spindle fails to
rotate and motor makes a sound
that fluctuates in tone. * This
condition does not harm the
system.
A pump module or motor
malfunction can cause this
problem.
Turn off controller power. Check to ensure motor/
base module is properly connected to controller. If
the motor operates correctly, the pump may need
to be cleaned or serviced.
Incorrect Motor/Base
selected
In SETUP C screen, change Motor/Base to correct
value per Table 3.2
Low torque setting.
In SETUP C screen, adjust the torque setting.
Slow acceleration setting
In SETUP C screen, adjust the acceleration
setting.
High Initial Rate Setting
Adjust Initial Rate setting in the Setup C screen.
Power is on, controller accepts
trigger, motor spindle jumps,
stops, then completes operation.
Incorrect Motor/Base
selected
In SETUP C screen, change Motor/Base to correct
value per Table 3.2
Low torque setting.
In SETUP C screen, adjust the torque setting.
Slow acceleration setting
In SETUP C screen, adjust the acceleration
setting.
High Initial Rate Setting
Adjust Initial Rate setting in the Setup C screen.
Controller power on and
operational, but will not actuate
pump motor.
Motor Cable
Check the cable connection between the Controller
Module and Motor/Base Module. Inspect and
repair faulty cable.
Cannot reach Dispense or Meter
screen.
Production mode is disabled.
Go to Setup A screen, change mode to Dispense
or Meter.
The XXXX function button is not
visible.
Permission level - confirm
level on SETUP A screen.
Change permission to a higher level.