130
IBM® xSeries 360: User’s Reference
SCSI Expansion enclosure
problems
Verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
3.
Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
For more information, see the SCSI and expansion enclosure documentation. If
the problem remains, call for service.
The SCSI expansion enclosure
used to work but does not work
now.
RXE remote expansion enclosure
problems
Verify that:
1.
The cables between the server and the enclosure are connected correctly.
2.
The enclosure is turned on.
For more information, see the RXE-100 Remote Expansion Enclosure
documentation and note whether any error LEDs on the enclosure are lit. If the
problem remains, call for service.
The RXE remote expansion
enclosure used to work but does not
work now.
Hard disk drive problems
1.
Remove the first drive not recognized and try the hard disk drive diagnostic
test again.
2.
If the remaining drives are recognized, replace the drive you removed with a
new drive.
If the problem remains, call for service.
Not all hard disk drives are
recognized by the hard disk drive
diagnostic (Fixed Disks) test.
System stops responding during the
hard disk drive diagnostic test.
1.
Remove the hard disk drive that was being tested when the server stopped
responding and try the hard disk drive diagnostic test again.
2.
If the hard disk drive diagnostic test runs successfully, replace the drive you
removed with a new one.
If the problem remains, call for service.
Keyboard, mouse, or pointing-
device
1.
Make sure that the keyboard cable is properly connected to the server.
2.
Make sure that the server and the monitor are turned on.
3.
Try using another keyboard.
If the problem remains, call for service.
All or some keys on the keyboard do
not work.
The mouse or pointing device does
not work.
1.
Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2.
Try using another mouse or pointing device.
If the problem remains, call for service.
Table 16. Troubleshooting charts.
Symptom
Suggested action
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