Action
Description
Create
Opens the
Select Service Template
window, where Admin, Develop
and Modify users can select a template and use it to create new
services.
Create Request
Runs the service by creating the tasks required to perform the service.
Edit
Modifies a service.
Delete
Deletes a service.
Copy
Copies a service to create a new service.
Release
Changes the status of the service to Released.
Enable
Allows the service to be submitted.
Disable
Prevents the service from being submitted and changes its status to
Disable.
Maintenance
Allows only the Admin, Develop, or Modify roles to submit the service
for maintenance purposes.
Edit tags
Allows modification of the tags associated with the service.
Mark as Favorite
Adds the service to the My Favorite Services list of reports on the
Dashboard for quick access.
Unmark as Favorite
Removes the service as a favorite.
Related Tasks
Displays the tasks related to the service under the Tasks tab.
Reset Counter
Resets the count for the number of executed, successes, and failures.
Apply Latest Version
Applies the latest version of the template on which the service is based.
Apply Specified Version
Enables user to choose among version of the template on which the
service is based.
Workflow for creating a service
1.
Choose at template or an existing service as a starting point.
2.
In the
Create Service
window, fill out the required and optional fields. Preview the service and then
save it.
3.
Test the service.
4.
Release the service. After the service and its tasks successfully complete the testing, the service can
move to Release status. In Release status, users with the Submit role (or higher) can submit the
service.
5.
Submit the service.
More information
Creating or editing a service on page 32
Testing a new service on page 35
Releasing a service on page 36
Submitting a service on page 36
Workflow for creating a service
31