Software prerequisites
ServiceNow version Kingston, London
Setup prerequisites
Register the ServiceNow Web Service Connection in Automation Director.
Default ports
Port number
Use
443
Secure communication from Automation Director to ServiceNow.
Edit Service settings
The following table lists the Edit Service settings for the Retrieve ServiceNow Incident Tickets service
template.
Navigation pane
Settings pane
Description
ServiceNow
ServiceNow Connection Name
Specify the ServiceNow
connection name registered in
the Web Service Connection.
This setting is required.
sys_id
Specify the system ID (sys_id) of
the ticket to retrieve information
for a single ticket.
Query Parameters
sysparm_display_value
Whether to return the actual
values of the field or return the
display values.
• false: Return only the actual
values.
• true: Return only the display
values.
• all: Return both.
sysparm_exclude_reference_link Whether to add detailed
information for the reference field.
• false: Do not add
• true: Add
Table Continued
204
Services catalog