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edge switch 2/24 service manual
Repair Information
Collecting Maintenance Data
When the switch operational firmware detects a critical error, the switch automatically
copies the contents of dynamic random access memory (DRAM) to a dump area in
FLASH memory on the CTP card, then transfers (through the Ethernet connection) the
captured dump file from FLASH memory to the HAFM server hard drive.
Perform the maintenance data collection procedure after a firmware fault is corrected
or a failed FRU is replaced to capture the data for analysis by third-level support
personnel. Maintenance data includes the dump file, hardware log, audit log, and an
engineering log viewable only by support personnel. To collect maintenance data:
1. At the HAFM server, open the HAFM application. The Product View displays.
2. Select the icon representing the switch for which the data collection procedure is
to be performed. The Hardware View for the selected switch displays.
3. At the navigation control panel, select Data Collection from the Maintenance
icon. The Save Data Collection dialog box (
Figure 3–11
) displays.
Figure 3–11: Save Data Collection Dialog Box
4. Remove the backup disk from the HAFM server Zip drive and insert a blank Zip
disk.
5. At the Save Data Collection dialog box, select the zip drive (D:\) from the Look
in drop-down menu, then type a descriptive name for the collected maintenance
data in the File name field. Click Save.