GeminiBio MXG102, Руководство пользователя

Страница: 91 / 93

Moxi GO II
™
User Guide
Page 86
Warranty
What is Covered By Your Warranty
ORFLO Technologies warrants its products will meet their applicable specifications when used
in accordance with their published instructions* The ORFLO product warranty is a “bumper to
bumper” warranty on your ORFLO automated cell analysis product for the term of the warranty.
This includes all electrical parts, mechanical parts, batteries, displays, materials and
workmanship. Our warranty also covers the materials and workmanship of our cassettes and
accessory products.
* Please ensure that you have the latest version of the product user guides. The most current version are found on our website at
www.orflo.com
How Long is Your Warranty
Your ORFLO products are covered for a period of one (1) year from the original date of
purchase from ORFLO or an approved sales distributor.* You may purchase, for an additional
fee, an extended warranty for the Moxi GO II for an additional one (1) or two (2) years from the
anniversary of the date of purchase. The extended warranty extends the duration of your
warranty coverage from the date of original purchase from ORFLO or an approved sales
distributor, but does not alter, change, or otherwise add to the coverage described here.
* In accordance with EU requirements, our standard product warranties remain in effect for two (2) years in EU countries.
What is Not Covered by Your Warranty
The following exclusions apply to your ORFLO warranty:
•
Damage resulting from misuse, abuse, or accidents
•
Damage resulting from failure to follow the proper operating instructions contained in the
User Guide
•
Damage resulting from failure to use an ORFLO-provided USB cable and power
adapter.
•
Damage resulting from unauthorized, non-ORFLO repair or improper tampering with the
product
•
Damage resulting from fire, flood, or “Acts of God” beyond the control of ORFLO
What To Do If You Think You Have a Warranty Issue
Please contact ORFLO promptly at 855-TRY-MOXI (855-879-6694, Option 1) or send an email
to tech_support@orflo.com to describe the issue you are experiencing. Please be prepared to
supply your name, contact information, the serial number of your product, and the original
purchase date of the unit.
If your issue remains unresolved after consulting with one of our technicians, ORFLO will
provide a Returned Material Authorization (RMA) number and you will be asked to ship your
product back to our repair facility.
An ORFLO technician will promptly examine your product to determine if the issue is covered
under the ORFLO warranty. If it is, we will decide to either repair it or replace it at no cost to
you, including shipping. Repair or replacement will be done as expediently as possible to
ensure minimum disruption to your laboratory.