
ER5000
—
210
Troubleshooting
Operation
Opening the ERTune™ Program
IMPORTANT!
IMPORTANT!
The ER5000 must be powered up and connected to the
PC via USB or RS485 in order to open the ERTune™ program.
You should close the ERTune™ program before powering down the
controller or disconnecting the communication cable.
The ERTune™ program should open directly when the controller is
connected and powered up.
NOTE
NOTE
CAUTION
CAUTION
WARNING
WARNING
The Comm Error window may appear briefly when the ERTune™
program opens during normal operation. Allow 10-20 seconds before
taking troubleshooting action.
If the Comm Error (Communications Error) window opens and
remains open for longer than 20 seconds, follow these steps:
1. Check all power and communication wiring per
your application.
2. Click the
Search Ports
button. The ERTune™ program scans all
COM ports that are in use.
3. Click the
Search
button below the Node Address. The
ERTune™ program scans all 250 Node Addresses.
4. If the program does not open, close the Comm Error window
and check that the ER5000 is correctly configured to
communicate with the PC.
a. If you are communicating via RS485 refer to
Using the
LED Indicators to Verify RS485 Communication
.
b. If you are communicating via USB, follow these steps:
>
If the controller is correctly configured but the
program still does not open, unplug the USB cable
from the PC, then plug it back in.
>
If the program still does not open, power down and
power up the ER5000.
>
If the program still does not open, follow the steps
on
page 204
or
page 205
and re-install the
ER5000 device driver.
5. If the problem persists, contact TESCOM™ support.
Содержание Tescom ER5000 Series
Страница 2: ...2 Safety Installation Operations Precautions ...
Страница 9: ...9 Table of Contents ...
Страница 14: ...14 Features and Specifications ...
Страница 25: ...25 What s New ...
Страница 29: ...29 How It Works ...
Страница 44: ...44 Glossary of Terms ...
Страница 57: ...57 Getting Started ...
Страница 76: ...76 Installation Variations ...
Страница 111: ...111 The ERTune Program ...
Страница 116: ...116 The ERTune Program Basic Features ...
Страница 187: ...187 The ERTune Program Power User ...
Страница 196: ...196 ER5000 Software Development Support ...
Страница 202: ...202 Troubleshooting ...
Страница 221: ...221 Internal Variables ...
Страница 236: ...236 Certifications and Warranty ...
Страница 241: ...241 Appendix A Setting up the ERTune Program on Windows 8 PCs ...