Bull Cedoc NovaScale R440 E2, Руководство пользователя

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Troubleshooting 8-37
COLLECTING DR. WATSON DIAGNOSTIC INFORMATION
Dr. Watson collects diagnostic information related to application errors. The location to save the information can be specified
as you like. For more information, refer to Chapter 5.
MEMORY DUMP
If an error occurs, the dump file should be saved to get the necessary information.
If you saved the dump to DAT, note that it is saved as "NTBackup" or "ARCServe" on the label. You can specify the location
to save the diagnostic information as you like. For more information, refer to "Specifying Memory Dump (Debug Information
(refer to Chapter 5 for detail)".
IMPORTANT:
„
Contact you service representative before dumping the memory. Dumping the memory while
the server is operating normally may affect the system functionning.
„
Restarting the system due to an error may display a message indicating insufficient virtual
memory. Ignore this message and proceed. Restarting the system may result in dumping
improper data.
Preparing for Memory Dumping
Memory dumping with the DUMP switch may disable the server to restart. In such a case, it is required to force the server to
shut down. This forced shutdown, however, is not available if "Enable" is selected for "Power Switch Inhibit" on the Security
menu of the BIOS setup utility, SETUP, because this setting disables POWER switch operation.
Follow the procedure below to change the setting to enable the forced shutdown and restart of the server.
1.
Power on the server and start the BIOS setup utility, SETUP.
2.
Select "Disable" for "Power Switch Inhibit" in the Security menu.
3.
Save the configuration data and exit the SETUP.