ZyXEL Communications VES-1000 Series, User Manual, Page: 213 / 227

VES-1012 User’s Guide
Troubleshooting 26-3
Table 26-6 Troubleshooting the Password
STEPS CORRECTIVE ACTION
2 Send a screen shot of your VES’s MAC address to your local distributor.
26.7 Remote Server
The computer behind the VDSL modem or router cannot access a remote server.
Table 26-7 Troubleshooting a Remote Server
STEPS CORRECTIVE ACTION
1 See Table 26-2 to make sure that you are able to transmit to the VES.
2 Make sure the gateway’s IP address is the same as the one configured in the user’s computer.
3 Check the VLAN configuration of the Ethernet port on the VES (see section 24.4 ).
4 Check the Ethernet cable and connections between the VES and the gateway.
5 Try to access another remote server.
If data can be transmitted to a different remote server, the remote server that could not be accessed may
have a problem.
26.8 Telnet
I cannot telnet into the VES.
Table 26-8 Troubleshooting Telnet
STEPS CORRECTIVE ACTION
1 Make sure telnet service is not disabled in menu 24.11.
2 Check that the IP address(es) in the Secured Client Sets menu (menu 24.11.1) match the client IP
address(es). If they do not match, the VES will disconnect the telnet session immediately.
3 Check that there is not an SMT console session running.
4 Make sure that a telnet session is not already operating. The VES will only accept one telnet session at a
time.
5 Ping the VES from your computer.
If you are able to ping the VES but are still unable to telnet, contact the distributor.
If you cannot ping the VES, check the IP addresses in the VES and your computer. Make sure that both IP
addresses are in the same subnet.
6 If you are attempting to telnet from the VDSL side of the VES, see Table 26-2 to make sure that you can
transmit data to the VES.
7 If you are attempting to telnet from the Ethernet side of the VES, check the Ethernet cable.
8 If these steps fail to correct the problem, contact the distributor.
26.9 Connecting to the WAN Switch
The VES cannot connect to the WAN switch.