3-20
Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Toner Empty or Exhausted
The Print Cartridge has reached the end of life count. When this error occurs the
red Error LED is On.
Initial Actions
•
Cycle printer power.
•
If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack Map References
■
Print Cartridge, PL1.0.12
■
Controller Board, PL 1.0.2
■
■
■
■
Map 1 - Controller Board (3140)
■
Map 2 - Controller Board (3155)
■
Map 3 - Controller Board (3160B/
Troubleshooting Procedure Table
Step
Actions and Questions
Yes
No
1
Print the Configuration Report
(page 4-2), and check the Toner
Remaining count.
Is the cartridge at or near end of
life?
Replace the
cartridge.
Go to step 2.
2
Reseat the Print Cartridge and cycle
printer power.
Does the error persist?
Go to step 3.
Complete.
3
Reseat CN9 on the Controller Board
(CN10 on the 3160) and cycle
printer power.
Does the error persist?
Go to step 4.
Complete.
4
Check for +3.3V at CN9-4 (CN10-4
on the 3160).
Is +3.3V present?
Go to step 5.
Replace the
Controller
Board
(page 8-51).
5
Replace the Print Cartridge
(page 8-6).
Does the error persist?
Replace the
Controller
Board
(page 8-51).
Complete.
