Phaser 3140/3155/3160 Printer Service Manual
3-9
Error Messages and Codes
Initial Actions
•
Clean the Pick Up Roller and Paper Tray Holder Pad.
•
Check the paper path for obstructions or debris.
•
Cycle printer power.
•
If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack Map References
■
Drive Assembly PL7.0 or PL7.1
■
Power Supply Board, PL1.0.1
■
Pick Up Solenoid, PL6.0.18
■
Paper Tray Holder Pad, PL10.0.11
■
Pick Up Roller Assembly, PL8.0
■
Feed Actuator, PL6.0.57
■
Map 1 - Controller Board (3140)
■
Map 2 - Controller Board (3155)
■
Map 3 - Controller Board (3160B/
■
Map 6 - Motor, Solenoids, and Fan
Troubleshooting Procedure Table
Step
Actions and Questions
Yes
No
1
Pull out the Paper Tray (page 8-7),
and check for a jammed piece of
paper in the printer.
Did a piece of paper jam in the
printer?
Go to step 5.
Go to step 2.
2
Remove the Drive Assembly, and
check the cable that connects the
Drive Assembly and the Controller
board for damage and continuity.
Is the cable damaged?
Repair the
cable. If the
problem
persists, go to
step 3.
Go to step 3.
3
Replace the Drive Assembly
(page 8-35).
Does the problem persist?
Go to step 4.
Complete.
4
Replace the Power Supply Board.
Does the problem persist?
Go to step 5.
Complete.
5
Check the Pick Up Solenoid for
damage or obstructions.
Is the Pick Up Solenoid damaged?
Replace the
Pick Up
Solenoid
(page 8-61). If
the problem
persists, go to
step 6.
Go to step 6.
6
Check the Paper Tray Holder Pad.
Is the Holder Pad loose due to bad
sealing of the side-pad?
Replace the
Holder Pad
(page 8-29). If
the problem
persists, go to
step 7.
Go to step 7.
