Phaser 3140/3155/3160 Printer Service Manual
5-29
Print-Quality Troubleshooting
Blank Page (2)
The entire image area is blank. One or several blank pages are printed, or when the
printer is turned On, several blank pages are printed. Charge voltage from the
Power Supply Board to the Print Cartridge is not available due to damaged or dirty
contacts, or the Pick Up Solenoid has failed.
Initial Actions
•
Check the connections between the Controller Board, the Power Supply Board,
and the Print Cartridge.
•
Ensure there is no debris on the transfer path.
Troubleshooting Reference Table
Applicable Parts
Example Print
■
Controller Board, PL1.0.2
■
Print Cartridge, PL1.0.12
■
Pick Up Solenoid, PL6.0.18
Troubleshooting Procedure Table
Step
Actions and Questions
Yes
No
1
Clean the contacts on the Print
Cartridge and inside of the printer.
Does the error still occur?
Replace the
Print Cartridge.
If the error
persists, go to
step 2.
Complete.
2
Check the Pick Up Solenoid
operation.
Does the solenoid operate correctly?
Go to Step 3.
Replace the
Pick Up
Solenoid
(page 8-61).
3
Reseat the Controller Board
connections.
Does the error still occur?
Replace the
Controller
Board
(page 8-51).
Complete.
Multiple Blank Prints
