4-16
Phaser 3140/3155/3160 Printer Service Manual
General Troubleshooting
Network Configuration Errors
Note
This section on network errors applies to the 3160N model only.
Send Error
Failed to access, authenticate, or connect to the SMTP/SMB/FTP server.
Initial Actions
•
Check network and data configuration settings.
•
Cycle printer power.
•
If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack Map References
■
Controller Board, PL1.0.2
■
Map 3 - Controller Board (3160B/
Troubleshooting Procedure Table
Step
Actions and Questions
Yes
No
1
Check the network connection to the
printer using the ping command.
Does the printer respond?
Go to step 4.
Go to step 2.
2
Check the LAN connections.
Is the connection secure?
Go to step 3.
Reseat the LAN
connector.
3
Print a Configuration Report
(page 4-2).
Are the Network Information
settings correct?
Go to step 4.
Correct printer
settings.
4
Check server configuration.
Is the server configured to accept
incoming data?
Go to step 5.
Correct server
settings.
5
Cycle printer power.
Does the error persist?
Replace the
Controller
Board
(page 8-51).
Complete.
