3-16
Phaser 3140/3155/3160 Printer Service Manual
Error Messages and Codes
Multiple Sheet Feeding
Multiple sheets of media are fed at the same time.
Initial Actions
1. Remove, fan, and reload the media. Ensure that the tray has not been over
filled.
2. Try loading paper from a fresh ream, fan the paper, and then insert into the
tray or flip existing paper over.
3. Cycle printer power.
If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack Map References
■
Paper Tray Holder Pad Assembly,
PL10.0.11
■
Pick Up Solenoid, PL4.0.37
■
Map 6 - Motor, Solenoids, and Fan
Troubleshooting Procedure Table
Step
Actions and Questions
Yes
No
1
Check the left and right paper
guides of the Paper Tray to ensure
they are set correctly.
Are the paper guides set correctly?
Go to step 2.
Adjust the left
and right
paper guides.
2
Check the Paper Tray Holder Pad.
Is the Holder Pad dirty or damaged?
Clean the
Holder Pad, and
replace if
necessary
(page 8-29). If
the problem
persists, go to
step 3.
Go to step 3.
3
Replace the Pick Up Solenoid
(page 8-61).
Complete.
