Phaser 3140/3155/3160 Printer Service Manual
3-19
Error Messages and Codes
Invalid Print Cartridge
If the Error LED is red (not blinking), the Print Cartridge may not be a genuine
Xerox print cartridge. Non-Xerox or Third Party Print Cartridges can cause
malfunctions, print-quality problems, and jam errors.
Initial Actions
•
Cycle printer power.
•
If problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack Map References
■
Controller Board, PL 1.0.2
■
Print Cartridge, PL1.0.12
■
■
■
■
Map 1 - Controller Board (3140)
■
Map 2 - Controller Board (3155)
■
Map 3 - Controller Board (3160B/
Troubleshooting Procedure Table
Step
Actions and Questions
Yes
No
1
Is the Print Cartridge a genuine
Xerox cartridge?
Go to step 2.
Replace with a
Xerox
cartridge.
2
Reseat the Print Cartridge and cycle
printer power.
Does the error persist?
Go to step 3.
Complete.
3
Reseat CN9 on the Controller Board
(CN10 on the 3160) and cycle
printer power.
Does the error persist?
Go to step 4.
Complete.
4
Check for +3.3V at CN9-4 (CN10-4
on the 3160).
Is +3.3V present?
Go to step 5.
Replace the
Controller
Board
(page 8-51).
5
Replace the Print Cartridge
(page 8-6).
Does the error persist?
Replace the
Controller
Board
(page 8-51).
Complete.
