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Xerox DocuPrint C621 User Manual Download Page 95

79

Troubleshooting

4

Description

Error LED is on

Error LED is blinking

Online LED is off

Data LED is not blinking
or lit after print command
is sent

Possible Cause

Is an error message shown on the
printer control panel display?

An error that the user is unable to
resolve has occurred.

Is the printer in the offline mode?

Is the parallel or Ethernet cable
loose or unplugged?

Solution

Refer to the error message and resolve
accordingly.

"4.7  When an Error
Message Appears"

Write down the displayed error
message or error code. Switch off the
power of the machine, unplug the
power plug and contact your Xerox
Customer Support Centre.

Press the 

Online

 button on the printer

control panel to switch to the online
mode.

 "3.1.3  Buttons"

Switch off the power of the machine,
unplug the parallel and Ethernet cables,
and re-connect them again properly.

Chapter 2  Connecting
the Interface Cables in
the Setup Guide

4.3

Printing Problems

4.3.1

LED is Lit, Blinking or Off

Summary of Contents for DocuPrint C621

Page 1: ...User Guide Troubleshooting printer problems...

Page 2: ...nd names are trademarks or registered trademarks of the respective holders Important This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied in whole...

Page 3: ...with the assumption that you are familiar with the basics of your personal computer to be connected the operating system used in your computer and the respective software You can also refer to the re...

Page 4: ...2 ii Trouble Don t know how to operate Problem occurred when using the printer...

Page 5: ...2 iii...

Page 6: ...2 iv The following functions are possible with DocuPrint C621...

Page 7: ...2 v...

Page 8: ...Panel 15 1 6 Forced Output of Data Still in the Printer 16 1 7 Changing the Printer Configuration 17 1 8 Printing the Printer Settings List 21 1 9 Printing the Job Log Report 23 1 10 Checking the Prin...

Page 9: ...1 System 66 3 3 2 MaintenanceMode 68 3 3 3 Parallel 69 3 3 4 Report List 70 3 3 5 Network 71 Chapter 4 Troubleshooting 4 1 Types of Problems 76 4 2 Power Problems 78 4 3 Printing Problems 79 4 3 1 LED...

Page 10: ...Lower Right Cover of the Tray Module 128 Chapter 6 Consumables 6 1 Replacing the Toner Cartridges 130 6 1 1 Handling Precautions for Toner Cartridges 131 6 1 2 Replacing the Toner Cartridges 132 6 2...

Page 11: ...Products 158 Consumables 161 B Menu List on the Control Panel 162 C Obtaining Product Information 165 D MainSpecifications 166 E Life Span of Consumables 168 F Parallel Interface Specifications 169 G...

Page 12: ...tup Guide to set up the printer Setup Guide This manual explains how to set up the printer and install the necessary software There are also examples to illustrate how to use the printer as a network...

Page 13: ...Guide this manual This manual describes the capabilities of DocuPrint C621 and explains what to do when you encountered a problem It explains the methods of operation as well as the solutions to troub...

Page 14: ...er 3 About the Control Panel This chapter explains how to use the printer control panel and define the settings for the individualfunctionsbyusingtheprintercontrolpanel Chapter 4 Troubleshooting This...

Page 15: ...lel interface specifications Installingadditionalmemory Glossary Conventions Thismanualusesthefollowingconventions Notation Explains points to pay attention to Be sure to read it Gives supplementary i...

Page 16: ...tes input contents Example Enter DocuPrint C621 in the text box Indicates the names of windows menus dialog boxes list boxes and comboboxes Example The Add Port dialog box is displayed Indicates that...

Page 17: ...ancelling a Print Job 13 When Printing Stopped Halfway 1 6 Forced Output of Data Still in the Printer 16 When Printing Stopped Halfway 1 7 Changing the Printer Configuration 17 When Optional Products...

Page 18: ...e display Refer to Chapter 3 Control Panel for details Printed documents are delivered to this tray with the printed side facing down Pull out the paper stopper to prevent printed paper from falling o...

Page 19: ...at the left side of the printer Open this cover to remove jammed paper This is a pulled out unit located on the left side of the printer Open it to remove jammed paper Printed documents are delivered...

Page 20: ...touch the fuser as it gets hot during printing Black yellow magenta and cyan toner cartridges are provided Thiscartridgeincludesthelight sensitivedrum drumcleaner andtoner collectioncartridge Imagesar...

Page 21: ...rol panel The message will change from Please wait to Ready to Print Check that the Online LED is lit when the printer is ready The printer is warming up when the Please wait message is shown on the d...

Page 22: ...he printer Do not switch off the power in the following situations When Please wait is displayed When the Data LED is lit When the Error LED is lit Check that the message Ready to Print is displayed P...

Page 23: ...following uses Microsoft Word 97 application on Windows 98 OS as an example to illustratetheprintingprocedure The method used to display the dialog box and the contents of the dialog box differ among...

Page 24: ...ls of each item within the tabs To learn how to use Online Help refer to 1 4 Using Online Help You can make adjustments to the image or colour under the Graphics tab to suit the type and purpose of th...

Page 25: ...lect Print from the File menu Click on the General Settings bar From the displayed list select the items that you want to change On the displayed dialog box specify the necessary items and then click...

Page 26: ...o use Online Help under different OS Windows 95 Windows 98 Windows NT Display the Properties dialog box and select the tab containing the items that you want to know in more details The following expl...

Page 27: ...bout it See 4 in the diagram below To display the table of contents in Help Click Contents on the Help window See 5 in the diagram below Click on the item to learn more about it See 6 in the diagram b...

Page 28: ...nation uses the General Settings dialog box as an example To show the explanation of an item Click Help on the menu bar and select Show Balloon Help Place your cursor on any item in the dialog box The...

Page 29: ...res for cancelling a print job on the different OS are described in the following sections Windows 95 Windows 98 Windows NT The procedure is as follows Click the Start menu and select Settings and Pri...

Page 30: ...ackgroundprintingisset theprintmonitorwillautomaticallybeactivatedwhenevera print command is sent from an application To cancel a print job from the print monitor follow the procedure below Switch to...

Page 31: ...nter is processing the data that is currently being printed The processing time differs according to the size of the data printed Please wait until the message changes 1 5 2 Cancelling a Print Job on...

Page 32: ...ta The factory setting for job timeout is 30 seconds You can specify the setting from 5 to 300 seconds For job timeout details refer to 3 3 List of Items on the Menu Screen The procedure is as follows...

Page 33: ...d you have to change the printer configuration on the printer driver Hard disk Duplexprintmodule Additionalmemory 2 traymodule A3 oversize tray For installation procedure of these optional products re...

Page 34: ...ample here Click the Start menu select Settings and followed by Printers The Printers window is displayed Select the DocuPrint C621 printer icon Then select Properties from the File menu The printer p...

Page 35: ...Select Chooser from the Apple menu The Chooser window is displayed From the top left box of the Chooser window click the DPC621 icon Click the printer zone in AppleTalk Zones when you are setting the...

Page 36: ...Changing the Printer Configuration Select the printer to be set from Connect to and click Setup Select the installed optional products in the Printer Settings dialog box and click OK Close the Chooser...

Page 37: ...8 Printing the Printer Settings List To check the Printer Configuration and Network Settings You can simply use the printer control panel to print a copy of the Printer Settings List to check what op...

Page 38: ...ess Set Eject once The printer is offline Menu screen Press Set Eject once Press Set Eject once Once printing is done the Print screen is displayed The Printer Settings List is printed in portrait ori...

Page 39: ...u a record of the 50 recently printed jobs for you to check if they have been printed correctly or not This section will explain how to save the print job log and how to print the report If Yes is sel...

Page 40: ...of the Menu Screen on how to use the control panel Print screen when the printer is ready to print Press Online Press Menu The Menu screen is displayed Press Set Eject once Press four times The print...

Page 41: ...ce Press Set Eject once The printer is offline Menu screen Press thrice Press Set Eject once The Print screen is displayed once printing is done Press Set Eject once The following procedure explains h...

Page 42: ...r The following procedure explains how to use the CentreWare Internet Services Switch on the computer and activate the WWW browser Here we use Microsoft Internet Explorer 5 0 on Windows 98 as an examp...

Page 43: ...ost name is registered in the DNS name server you can use the Internet address which has both host and domain names to access the printer DNS allows you to obtain the IP address from the host name usi...

Page 44: ...28 1 10 Checking the Printer Status on the Computer Click Status to check printer status Printer information is displayed at the right side of the screen...

Page 45: ...content You can check the status of the paper trays output tray and covers as well as information about the toner and other consumables and the output accounts To check if any error occurred click on...

Page 46: ...30 1 10 Checking the Printer Status on the Computer Check the displayed content You can also check the status of the printer control panel here...

Page 47: ...Loading Paper 2 1 Paper Handling 32 2 2 Loading Paper 38 2 3 Replacing the Paper Tray with an Optional Tray 44 2 4 Printing on Special Media 46 2 5 Printing on Side Two of Printed Sheets 56...

Page 48: ...of the substance of paper expressed in grammes per square meter which does not depend on the number of sheets in the ream Ream weight is the weight of a 788 x 1 091 mm ream consisting of 1 000 sheets...

Page 49: ...ortwo sidedprinting A4 A3 12 18 Note Do not use transparencies meant for full colourprinting withwhiteborder You may use any full page and uncut label sheets Do not use envelopes that have tape seals...

Page 50: ...paper Maximum Capacity Up to 150 sheets or 16 mm thick 1 sheet Up to 250 sheets or 26 mm thick Up to 250 sheets or 26 mm thick Up to 500 sheets per tray or 53 mm thick Paper Size A5portrait B5portrait...

Page 51: ...r two sided pritned are as follows Use FXJD paper if you are printing documents with high image resolution in colour and two sided The following are examples of width length and landscape portrait ori...

Page 52: ...adhered with static electricity Layered or adhesive paper Specially coated paper Treated surface coloured paper Pre printed with ink that is affected at 155 C Heat sensitive paper Carbon paper Paper w...

Page 53: ...ality and even damage to the printer Paper should be stored in a location satisfying the following conditions Temperature Between 10 C and 30 C RelativeHumidity Between 30 to 65 Thelocationshouldhavel...

Page 54: ...ys 2 2 1 Loading Paper in the Paper Trays When you have run out of paper in the trays or when you want to load a different paper on to the trays the procedure is as follows Here we will explain how to...

Page 55: ...aper with the side to be printed face down Load paper under the tab on the front right hand side as shown in the diagram Do not use folded wrinkled or curled paper Do not load beyond the maximum MAX f...

Page 56: ...g the edges of the paper align the mark on the horizontal guide with the appropriate paper size mark Make sure that the vertical paper guide stopper is in the right hole If the vertical paper guide is...

Page 57: ...tray 2 5 Printing on Side Two of Printed Sheets to print on side two back of pre printed paper Open the tray if it is folded To avoid damage do not pull hard on the tray or place heavy objects on top...

Page 58: ...veral sheets feeding together and prevents paper jams You can load plain paper without fanning it first Load coated or glossy paper one sheet at a time If you load more than one sheet moisture between...

Page 59: ...the paper carefully Is the guide pushing against the paper too much Or is there too much gap between the paper and theguide Are the edges of the stack aligned If the paper is not loaded correctly the...

Page 60: ...ifferent size in the tray If necessary you can also replace the tray This section explains how to remove and install the paper trays Appendix A Optional Products and Consumables for information on the...

Page 61: ...nd pull it out completely After removing the tray place it on a flat and level surface 2 3 2 Installing the Paper Tray The procedure is as follows Hold the paper tray with both hands and insert it int...

Page 62: ...ter the settings you do not have to go through the trouble of specifying the settings each time you print Refer to the Online Help on User Settings tab 2 4 1 Printing on Transparencies Transparencies...

Page 63: ...arencies in small quantity Insert the transparency gently into the feeding slot of the manual tray Do not use full colour transparencies for full colour jobs as this may cause paper jam and fuser faul...

Page 64: ...4 Using Online Help Item Paper Size Output Tray Paper Tray Manual Tray Paper Orientation Paper Type DocumentType Value A4 or Same as Document Size when the document size is A4 Side Tray Face Up Forwa...

Page 65: ...coloured postcards The example below shows you how to print an address on a postcard Example Lift the A3 oversize guide and make sure that the paper guide matches with the postcard size scale Load the...

Page 66: ...e Tray Face Up Reverse ManualTray Landscape Postcard Dialog Box Paper Settings PrinterSettings Item OutputSize Paper Type Paper Tray Paper Orientation Output Tray Value Postcard or Same as Document Si...

Page 67: ...pe 3 148 98 mm Type 4 235 105 mm Type 3 Long 235 120 mm Do not use envelopes that have tape seals If you are using an envelope with a glue seal make sure it is dry before use Use only landscape horizo...

Page 68: ...nd make sure that the paper guide matches the postcard size scale Open the flap Insert the envelope with the flap open towards you Once the envelope is set properly send a print command from your appl...

Page 69: ...r Tray Manual Tray Paper Orientation Paper Type Value Customenvelopesizeor SameasDocumentSize whenthedocumentsizeisoneofthecustomsizes Landscape On Side Tray Face Up Forward or Side Tray Face Up Rever...

Page 70: ...3 oversize guide and make sure that the paper guide matches with the paper size scale Insert the paper gently into the feeding slot of the manual tray with the side to be printed face up Load glossy p...

Page 71: ...l Tray Paper Orientation Paper Type DocumentType Value A4 A3 12 x 18 or Same as Document Size Specify the paper size used Side Tray Face Up Forward or Side Tray Face Up Reverse ManualTray Portrait or...

Page 72: ...he first side was printed by DocuPrint C621 Plain paper Heavy weight paper Postcards Coated paper Special glossy paper If the side 1 was printed by another printer it may cause DocuPrint C621 to break...

Page 73: ...and Online Help when you are performing all these settings To use Online Help refer to 1 4 Using Online Help Dialog Box Paper Settings PrinterSettings Item Paper Type Paper Tray Value xxx Side 2 xxx...

Page 74: ......

Page 75: ...Control Panel 3 1 Control Panel Components and Functions 60 3 2 Basic Operations of the Menu Screen 63 3 3 List of Items on the Menu Screen 66...

Page 76: ...print operation On This LED is red in colour It indicates that an error has occurred This indicates an error that can be rectified by the user for example a paper jam has occurred Blinking This indica...

Page 77: ...creen shows settings related to the printer To get to this screen press the Online button when the display panel is showing the Print screen Then when the printer goes offline press the Menu button Th...

Page 78: ...m the setting Use this button to move the displayed menu one level up Menu Print Screen Menu Screen Press this button when the printer is offline to enter the Menu screen Press this button to switch b...

Page 79: ...ists of several levels By selecting the targeted menus and options you have configured the printer settings 1 System 2 Maintenance 3 Parallel 4 Report List 5 Network Enables you to specify settings re...

Page 80: ...ent menu will be displayed Press until the sub menu you want appears Press Set Eject This will bring you to the next level down Press buttons several times to reach the desired value Press Set Eject T...

Page 81: ...The Cancel button is used to return the menu only one level up If you press this button after the Set Eject button is pressed to confirm a setting appears next to the option the setting cannot be reve...

Page 82: ...engaged the Ready Standby message is displayed on the display panel Also the printer will take a longer time than usual to start printing after it has received data You can set the duration that the p...

Page 83: ...ond for job timeoutsettings Off Job timeout will not be engaged Panel Language You can indicate the display language here The options are as follows English Default Japanese Job Log Setting You can se...

Page 84: ...es you to initialise the NV memory in the printer and adjust the copy voltage according to the type of paper used Init NVM NV Memory Initialisation NV memory refers to non volatile memory that stores...

Page 85: ...ady to receive data or it has received data correctly Ack Busy Default After ACK signal is received the BUSY signal changes Ack Busy Ack BUSY signal changes first and then ACK signal is output Busy Ac...

Page 86: ...ear on the display panel Once the A4 size paper is loaded and in portrait orientation printing starts Printer Settings List Shows information regarding printer hardware components and the other settin...

Page 87: ...r and then switch it on again Ethernet Settings Specify the Ethernet communications speed and mode Auto Default Switchautomaticallyto10Base Half 10Base Full 100Base Halfor100Base Full 100Base Full 100...

Page 88: ...network might be affected Confirm the IP address assigned to you with the network administrator Subnet Mask Specify the subnet mask settings aaa bbb ccc ddd Specify the value 0 128 192 224 240 252 25...

Page 89: ...led To print in AppleTalk EtherTalk environment select Enabled Otherwise set as Disabled SMB TCP IP Default Enabled To print in SMB Windows Network environment that uses TCP IP as the transport protoc...

Page 90: ...of the settings even when the power is down Yes Initialise the NV memory Once the NV memory is initialised the settings in 5 Network menu will be set to their initial values In order for the selected...

Page 91: ...es of Problems 76 4 2 Power Problems 78 4 3 Printing Problems 79 4 4 Print Quality Problems 86 4 5 Paper Transport Problems 93 4 6 Others 95 4 7 When an Error Message Appears 98 4 8 When the Error LED...

Page 92: ...TCP IP Direct Print Utilityisused 83 Unable to print in SMB environment 83 Unable to print in NetWare environment 84 When an error message is displayed on the computer 84 Unable to Print from Macinto...

Page 93: ...ime Paper slants when fed 93 Others Network Related Problems IP address changes each time the printer is switched on 95 Unable to connect to CentreWare Internet Services 95 Unable to run CentreWare In...

Page 94: ...plugged Solution Check the power switch 1 2 1 Swtiching on Switch off the power and plug the power cord firmly Then switch on the power again Check that the AC outlet is properly rated 220 to 240 V 10...

Page 95: ...ion Refer to the error message and resolve accordingly 4 7 When an Error Message Appears Write down the displayed error message or error code Switch off the power of the machine unplug the power plug...

Page 96: ...ce Appendix A Optional Products and Consumables and Chapter 2 Connecting the Interface Cables in the Setup Guide Check the following settings of your computer and correct them if necessary Is the prin...

Page 97: ...hat the power of the machine has beenswitchedon Sendaprintcommand from the computer again If the same symptom persists consult your network administrator Press the side of the power switch to switch o...

Page 98: ...pped or aborted due to error Perform the following to release the machine from the Pause Printing state Click Start and select Settings Then select Printers Double click on the printer icon of thismac...

Page 99: ...d 3 2 Setting IP address When Using TCP IP protocol in the Setup Guide Click Spool Settings on the Details tab and select Spool print jobs so program finishes faster from the displayeddialogbox Refer...

Page 100: ...cted to the Windows network simultaneouslyhasexceededthelimit Before you send a print job check the Printer window to make sure that no data is being processed then send your data for printing Check i...

Page 101: ...curred Solution Press the side of the power switch to switch on the printer 1 2 1 Switching On Switch off the power of the machine unplug the Ethernet cable and re connect it properly Chapter 2 Connec...

Page 102: ...properly A high voltage fault may have occurred Is the drum cartridge scratched or damaged A high voltage fault may have occurred Solution Remove the paper stack and fan it Then re load in the paper t...

Page 103: ...type Was pre printed paper or inkjet paper used Is the drum cartridge scratched or damaged Solution Replace with paper of the recommended size and type 2 1 Paper Handling Replace with new paper stock...

Page 104: ...sed for a long period of time especially when the humidityislow Replace with a new drum cartridge 6 2 2 Replacing the Drum Cartridge Print several sheets to remove the dirt Replace with a new drum car...

Page 105: ...or damaged Is the paper damp Did you use the recommended paper type Is the paper warp Is the paper tray open Replace with paper of the recommended size and type 2 1 Paper Handling Replace with a new...

Page 106: ...anual tray Switch off the power and remove these objects from the printer If you have difficulties removing these objects from the printer without disassemblingit contactyourXerox Customer Support Cen...

Page 107: ...der product code V516 Do not use transparencies for full colourjobs Load the transparency properly on the manual tray 2 4 1 Printing on Transparencies Check under the Paper Output tab on the printer d...

Page 108: ...The types of envelope that can be used with DocuPrint C621 are Types 2 3 4 and 0 Replace envelope of the recommended size and type 2 1 Paper Handling Lift the A3 oversize guide when loading envelopes...

Page 109: ...as transparencies labels or envelopes fan them and make sure that there is some air buffer between the media 2 2 Loading Paper Replace with new paper stock 2 2 Loading Paper Replace with paper of the...

Page 110: ...printer driver If the optional tray module is installed but the printer configuration has not been changed trays 2 and 3 will not be able to supply paper to the printer Change the setting Online Help...

Page 111: ...lution Use the printer control panel to assisn a fixed IP address Select the Panel option for IP Address Setup in 5 Network Then enter the IP address 3 3 List of Items on the Menu Screen and 3 2 Setti...

Page 112: ...the address to be connected does not use the proxy server for the connection 6 3 Configuring WWW Browser in the Network Print Environment User Guide The factory setting of the port number is 80 Specif...

Page 113: ...h and make sure that the correct setting is selected Online Help Make sure the application settings match the printer driver settings Check under the Graphics tab on the printer driver for Windows or...

Page 114: ...the space on the display panel the display panel will take three seconds to switch between the first part of the message and the second The diagram in the table shows a printer installed with the 2 t...

Page 115: ...he problemaccordingly Paper jams occurred near the manual feed unit when paper is fed from tray 1 or the manual tray Solution Open the manual feed unit to remove the jammed paper Make sure that no pap...

Page 116: ...r jam occurred inside the printer near the right Solution Open the right cover to remove the jammed paper 5 1 6 Paper Jams at the Right Cover Paper jam occurred inside the printer Solution Remove the...

Page 117: ...n Hard disk is full during electronic collation and no data can be written Solution Press Set Eject and the print job is deleted Use thefollowingmethodstore sendtheprinting Divide the pages and print...

Page 118: ...2 4 1 Printing on Transparencies The manual feed unit is open Solution Push the manual feed unit firmly into the printer It is time to replace the waste toner cartridge Solution Replace the waste ton...

Page 119: ...h tray 2 2 1 Loading Paper in the Paper Trays xxxx media type is not loaded in tray N or a size different from that specified in the printer driver is loaded Solution Load xxxx media type in tray N If...

Page 120: ...fied on the computer stop the printing Make sure that the correct setting is set on the computer and try again 2 2 2 Loading Paper on the Manual Tray 1 5 2 Cancelling on the Control Panel and Online H...

Page 121: ...The lower left unit is open Solution Push the lower left unit firmly into the printer The quantity of paper output has exceeded the capacity of the face down tray Solution Remove the paper from the f...

Page 122: ...ally run out This is a warning message An error has occurred Write down the message shown and contact your Xerox Customer Support Centre You can continue to print This is a warning message It is about...

Page 123: ...n Push the magenta cartridge firmly into the printer 6 1 2 Replacing the Toner Cartridges The right cover is open Solution Close the right cover Paper jam occurred during twp sided printing Solution O...

Page 124: ...printing Add the additionalmemory andtryagain Appendix A Optional Products and Consumables If memory cannot be added you can still print with the following settings However the resolutionwillbelow Sel...

Page 125: ...eans a problem that can be resolved by the user such as paper jam has occurred Follow the instructions of the error message on the display panel and handle the problem accordingly 4 7 When An Error Me...

Page 126: ......

Page 127: ...Paper Jams 5 1 Clearing Paper Jams 112...

Page 128: ...diately The diagram below shows the printer with the optional 2 tray module and duplex print module installed When removing jammed paper make sure that no pieces of torn paper are left in the machine...

Page 129: ...on the control panel check the location mentioned below for paper jams If you did not find any paper jams in these areas look at covers or units near to the mentionedlocation Manual tray P 114 Manual...

Page 130: ...lear the paper jam is as follows Remove the jammed paper from the manual tray If the paper is torn make sure you do not leave any pieces inside the printer As there may still be paper jammed in the pr...

Page 131: ...aring Paper Jams 5 1 2 Paper Jams in the Manual Feed Unit The procedure to clear the paper jam is as follows Remove any paper on the manual tray Pull out the manual feed unit until it stops Lift the h...

Page 132: ...ll out the jammed paper If the paper is torn make sure you do not leave any pieces inside the printer Close the cover and push the manual feed unit back into the printer If paper was loaded on the man...

Page 133: ...out the lower left unit until it stops Lift the green lever and remove the jammed paper If the paper is torn make sure you do not leave any pieces inside the printer The fuser will get very hot Take...

Page 134: ...fuser will get very hot Take care not to touch it directly as you may get burnt If the duplex print moduel is installed open the transparent cover as shown in the diagram and check to see if there is...

Page 135: ...5 1 5 Paper Jams at the Lower Left Cover Paper Found at the Centre of the Cover Depending on the location of the jam clear the paper by using one of the following methodstoresolve If the paper is jam...

Page 136: ...5 120 5 1 Clearing Paper Jams Pull the paper in the direction of the arrow Close the cover and nip lever Push the lower left unit firmly into the printer...

Page 137: ...f the Lower Left Unit With the cover open reach into the bottom of the lower left unit as shown in the diagram and check to see if there is any paper inside Pull the paper downward to remove it Close...

Page 138: ...Paper Jams at the Top Left Cover The procedure to clear the paper jam is as follows Open the top left cover Remove the jammed paper If the paper is torn make sure you do not leave any pieces inside t...

Page 139: ...5 Paper Jams at the Lower Left Cover The procedure to clear the paper jam is as follows Open the lower left cover Remove the jammed paper If the paper is torn make sure you do not leave any pieces in...

Page 140: ...at the Right Cover The procedure to clear the paper jam is as follows Remove any paper on the manual tray and fold the tray Open the right rover Remove the jammed paper If the paper is torn make sure...

Page 141: ...lose the right cover If paper was loaded on the manual tray re load the paper stock If you cannot locate the paper it may be jammed in a paper tray To remove the paper follow the procedure on the next...

Page 142: ...ll out the paper tray until it stops and remove the jammed or wrinkled paper If the paper is torn make sure you do not leave any pieces inside the printer Push down on the metal plate inside the paper...

Page 143: ...t the lower left cover or the right cover Gently pull out the duplex tray until it stops Remove the jammed or wrinkled paper If the paper is torn make sure you do not leave any pieces inside the print...

Page 144: ...to clear the paper jam is as follows Here the optional 2 tray module is used as an example Open the lower right cover on the right side of the tray module Remove the jammed paper If the paper is torn...

Page 145: ...Consumables 6 1 Replacing the Toner Cartridges 130 6 2 Replacing the Drum Cartridge 135 6 3 Replacing the Waste Toner Cartridge 141...

Page 146: ...ensity setting If the toner is running low printing in that colour may appear faded or fragmented When it is time to change the toner cartridge this message Replace xxxx toner cartridge xxxx refers to...

Page 147: ...ow at least one hour for the toner to adjust to the new room temperature This is not necessary if there is no condensation Although the toner is harmless it should be washed off immediately if it come...

Page 148: ...ollows Open the front cover If the cartridge you want to replace is at the toner cartridge window proceed to step Otherwise push up the anti rotational switch to release the lock The anti rotational s...

Page 149: ...ion Repeat Steps and until the toner cartridge of the colour you want to remove appears in the toner cartridge window When the cartridge you want to remove appears in the toner cartridge window turn t...

Page 150: ...e cartridge by turning the toner cartridge in the direction of the arrow until it points to the lock position on the printer Toner may spill if the toner cartridge is not rotated completely Close the...

Page 151: ...ay decline and result in black dots showing on the printed copies When it is time to change the drum cartridge this message Replace drum cartridge will appear on the display panel When this happens fo...

Page 152: ...s placed in the printer again the toner may spill inside the printer and cause damage Do not tilt or shake the drum cartridge and waste toner cartridge that have been removed from the printer temporar...

Page 153: ...Drum Cartridge 6 2 2 Replacing the Drum Cartridge The procedure to replace the drum cartridge is as follows Open the front cover Rotate the orange lever A in the direction of the arrow until the mark...

Page 154: ...s to the unlock position Place your hand in the groove of the drum cartridge and pull it slowly towards you When pulling out the drum cartridge be careful not to pinch your fingers To remove the drum...

Page 155: ...ective sheet from the drum cartridge while it is in a horizontal position Hold the handle on the drum cartridge place it on the left and right rails inside the printer and push it firmly into the prin...

Page 156: ...f levers A and B are not returned to their proper positions When this happens check the position of the two levers After replacement place the used drum cartridge into the empty aluminium bag and then...

Page 157: ...Waste Toner Cartridge Never throw used waste toner cartridge into an open flame It can cause an explosion and you can get burnt Handling Precautions Toner collected in the waste toner cartridge shoul...

Page 158: ...ws Open the front cover Pull out the waste toner cartridge from the printer by its handle Make sure you press the handle knob when you pull out the waste toner cartridge To avoid spillage make sure yo...

Page 159: ...dle knob when inserting the waste toner cartridge Close the front cover After replacement place the used waste toner cartridge into the packaging box Attach the seal bundled with the waste toner cartr...

Page 160: ......

Page 161: ...Maintenance 7 1 Cleaning 146 7 2 Storing the Printer 147 7 3 Transporting the Printer 148...

Page 162: ...d cause a malfunction Further use only neutral detergent to clean the printer Never lubricate the printer with oil Normal printer maintenance does not require lubricationofanykind The inside of the pr...

Page 163: ...nter Remove the power cord and all other cables such as the parallel cable Never touch a power cord with wet hands Danger of electric shock exists When unplugging the machine grasp the plug instead of...

Page 164: ...e persons carrying it When lifting the machine face the front panel and firmly grip the recessed areas provided under the front rear and left sides of the machine Lifting the machine by gripping any o...

Page 165: ...inter If the printer is not properly secured to the tray module it may fall or tip over and may be damaged or cause injury For removal and installation of the optional accessories refer to their respe...

Page 166: ...ith the toner cartridges installed the toner may spill and damage the inside of the printer Push up the anti rotational switch to release the knob The anti rotational switch will be lowered automatica...

Page 167: ...and close the front cover Remove paper from the paper trays and store the paper in a dry place free of dust Slot the C spacer into the position shown in the diagram Insert the E spacer to the position...

Page 168: ...am Then push the unit firmly into the printer Install the F spacer as shown in the diagram and then fold the manual tray Before transporting the printer pack the unit carefully so it will not get dama...

Page 169: ...hin the printer and print quality will deteriorate If condensation occurs allow at least one hour for the printer to adapt to the new environment before use Connect the Printer to Its Own AC Outlet If...

Page 170: ...emperature or humidity If Used with a Water Vaporiser When mains water or well water is used in a supersonic humidifier impurities in the water are released into the air and can accumulate inside the...

Page 171: ...m the rear vent to the wall A poorly ventilated machine can cause excessive internal heat and fire The accompanying diagram shows the minimum clearances required for normal operation consumable replac...

Page 172: ......

Page 173: ...nu List on the Control Panel 162 Appendix C Obtaining Product Information 165 Appendix D Main Specifications 166 Appendix E Life Span of Consumables 168 Appendix F Parallel Interface Specifications 16...

Page 174: ...specification of the additional memory of the printer is as follows 168 pin DIMM SDRAM Referto AppendixG InstallingAdditional Memory ontheinstallationmethod Hard Disk The hard disk allows you to prin...

Page 175: ...n Optional Tray 2 Tray Module This tray module allows you to attach another two paper trays to the printer You can set up to 500 sheets in each tray giving a total capacity of 1000 sheets When install...

Page 176: ...th the special cabinet Parallel Cable The following cables are available as optional accessories Use the appropriate one on yourcomputer Parallel Interface Cable 36 Pin for PC98 Parallel Interface Cab...

Page 177: ...tridges Drum Cartridge The Drum Cartridge comprises the light sensitive drum drum cleaner and waste toner cartridge For installation details refer to 6 2 2 Replacing the Drum Cartridge Waste Toner Car...

Page 178: ...162 B Menu List on the Control Panel These screens show only the lower part of the menu screens...

Page 179: ...indicate factory settings To return to the factory settings press together Press to switch menus or items within the same level Press to move to the menu item in front and press to move to the menu it...

Page 180: ...164 Appendix B Menu List on the Control Panel...

Page 181: ...atestproductinformation Latest software Recommendedapplications Limitationsofapplications URL http www fujixerox co jp The company will not be responsible for any communications fee incurred Internet...

Page 182: ...border postcards envelopes labels coated paper and glossy paper Certain types of postcards and envelopes depending on their paper quality and their size cannot be used with the printer Standard Tray...

Page 183: ...A Standby Max 39 0 dB A 220 240 V 10 198 to 264 V 50 60 Hz 3 Hz Operating below 1200 W standby below 30 W Dimensions 650 W x 647 D x 556 H mm Weight 71 2kg When manual tray and face up tray are folded...

Page 184: ...te toner cartridge Number of Pages About5 500pages About6 000pages About6 000pages About6 000pages About 20 000 pages The number of pages that the consumable can print is based on the following condit...

Page 185: ...direction is ON should adhere to the IEEE 1284 B type connector standard F Parallel Interface Specifications Pin No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Signal Name DATASTROBE DATA1 DATA2 DAT...

Page 186: ...high signal indicates that the printer is out of paper Paper End SELECT Pin No 13 A high signal indicates that the printer is online AUTO FEED Pin No 14 A signal transmitted when the bi direnction fea...

Page 187: ...teed if other non recommended additional memory is installed Type 168 Pin DIMM SDRAM Capacity 64 or 128 MB There are two slots in the printer Usually 64 MB of memory is available for the slot on the l...

Page 188: ...jector levers at both ends of the memoryslot Hold the two sides of the memory and fit the two cutouts with the two protruding parts on the slot and push it straight in Some parts of the PCB may be ver...

Page 189: ...into the printer Close the front cover Thiscompletestheinstallationoftheadditional memory Print the Printer Settings List and make sure you have installed the additional memoryproperly Proceed to con...

Page 190: ...and all kinds of software applications are available in the market Bi directionalCommunications This refers to the sending and receiving of information between two devices With bi directional communic...

Page 191: ...nted paper is delivered with the printed area facing up it is known as face up when the printed paper is delivered with the printed area facing down it is known as face down Font This refers to a set...

Page 192: ...in the United States Letter This is paper measuring 11 x 8 5 about 279 x 216 mm in size This type of paper isze is commonly used in correspondences in the United States Local Printer In this manual a...

Page 193: ...can be sent at the same time A representative make is Centronics used in connecting printers to their peripheral equipment PDF File PDF is the acronym for Portable Document Format A PDF file can be c...

Page 194: ...ng side with SNMP Manager and on the managed side with SNMP agent software Appendix H Glossary Sort The printer can print multiple sets of a document and arrange them in order like 1 2 3 1 2 3 This is...

Page 195: ...Span 168 Control Panel Components and Functions 60 D Data LED 60 DHCP 71 175 Display 61 DNS 175 Drum Cartridge 4 161 Duplex Print Module 17 159 Duplex Print Module Connector Cover 3 E Earthquake Prote...

Page 196: ...Offline 177 Operating System Requirements 167 Optional Products 158 Optional Tray 44 OS 177 P Panel 71 Panel Language 67 Panel Settings List 70 Paper Handling 32 Paper Stopper 2 Paper Transport Proble...

Page 197: ...Cabinet 160 Special Media 33 Storing Paper 37 Storing the Printer 147 Subnet Mask 72 Switching off 6 Switching on 5 T TCP IP 71 178 Toner Cartridges 4 161 Top Left Cover 3 Top Right Cover 2 Transparen...

Page 198: ...z z z About the Manual Strongly Neutral Strongly agree disagree 1 It is handy 1 2 3 4 5 2 It is easy to read 1 2 3 4 5 3 Titles of chapters and sections make sense 1 2 3 4 5 4 Information is logically...

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Page 200: ...cuPrint C621 User Guide Document Engineering Group Human Interface Design Development Document Products Company Fuji Xerox Co Ltd DE 0826E2 Edition 1 Copyright 2000 by Fuji Xerox Co Ltd Printed in Jap...

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