Paper handling
- 74
Scanning problems
If you have problems scanning, check your:
• Interface connections
• Computer setup and software installation
• Software instructions for scanning procedures
Problems
Possible Reason/Solution
The product does
not scan.
• Wait until the Print light stays on in green (ready for
scanning).
• Your DocuPrint C2090 FS may not work properly if you
use a USB cable other than the one supplied in the
package. Use only the USB cable supplied in the pack-
age.
• The product may not work properly when connected to
the computer through more than one USB hub. Connect
the product directly to the computer’s USB port or
through on hub only.
Pressing the
[Start]
button
does not start
scanning.
• Make sure DocuWorks program is installed on your
computer.
• For Windows XP users:
From the
[Start]
menu, select
[Settings]
, then
[Control
Panel]
. Double-click
[Scanners and Cameras]
, then
right-click
[DocuPrint C2090 FS]
and then select
[Properties]
from the pop-up menu. Click the
[Events]
tab and make sure DocuPrint C2090 FS is selected as
the application for the
[Scan Button]
event.
• For Windows Me, 98. 2000 users:
Click the
[Events]
tab in the properties window in the
[Printers]
utility and make sure the
[Disable device
events]
check box is clear. Also, make sure DocuPrint
C2090 FS is selected in the
[Scanner events]
list box,
and the correct application in the
[Send Scanner
events]
list box, and the correct application in the
[Send to this application]
list is selected.
