96-
Appendix
Scanning quality problems
Problems
Possible Reason/Solution
Your original is not
scanned or only a
few dots appear
as the scanned
image.
• Make sure the documents is placed on the platen glass with
the side to be scanned facing down.
Straight lines in
your original come
out jagged in the
scanned image.
• Make sure the document is perfectly straight on platen glass.
Align the vertical and horizontal lines with the scales at the top
and side of the platen glass.
The image is dis-
torted or blurred.
• Make sure the document is flat against the platen glass.
• Do not move the document while scanning.
• Change the resolution setting for your scan.
The image is too
dark.
• Check the Brightness setting in the DocuWorks.
• Check the brightness and contrast settings for your monitor.
Poor character
recognition dur-
ing OCR (optical
character recogni-
tion) scanning.
• Make sure the document is perfectly aligned on the platen
glass. Align the vertical and horizontal lines with the scales at
the top and side of the document.
The image is
larger or smaller
than the original.
• The image size and resolution settings of your software deter-
mine the size of the printed image. Do not use the size of the
image on your monitor to judge the printer size.
