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Appendix
Copying problems
Fax problems
Customer will provide information.
Paper handling problems
Problems
Possible Reason/Solution
The DocuPrint
C2090 FS does
not copy.
• Make sure paper is loaded in the paper tray. See “Loading
paper” on page 64.
• Make sure the original is placed face-down on the platen glass
or face-up in the ADF. See “Placing the originals” on page 37
Print quality is not
good.
• You may not be using the correct type of paper for copying.
See “Paper sources” on page 62 for available paper types.
Copies are blank,
or images are
missing or faded.
• The sealing tape may be still in the toner cartridge. Remove
the toner cartridge, pull out the sealing tape, and reinstall the
toner cartridge as described on “Installing the toner cartridges”
on page 16.
• If the toner cartridge is low on toner, the copies will be faded.
Replace the toner cartridge will a new one.
• If the original has a colored background, images in the fore-
ground may blend too much or the background may be in a
different shade.
Completely blank
pages are output.
• You may have loaded the original upside down. In the ADF,
load the original with the short edge facing in and the side to
be scanned facing up. On the platen glass, place the original
face-down with the top left corner of the document located in
the lower right corner of the glass.
• The paper may be too damp or rough. Load new paper of
another type in the bypass tray.
• The toner might be out.
Problems
Possible Reason/Solution
Paper does not
feed properly.
• The paper guides may not be set properly. Make sure the
paper guides in all the cassettes are set in the correct paper
size positions.
• Curled paper is loaded. Straighten paper or load new paper.
• The printer may be out of paper. Load paper into the selected
paper source.
