Xerox 460, Installation And Troubleshooting Manual

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Page 19 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide
RightFAX Troubleshooting
TCP/IP (FTP) Troubleshooting
1. Fax a document from the Document Centre. Observe the fax
repository directory to watch for documents that have been
faxed. If documents are able to reach this directory, the
RightFAX server should be checked to make sure the
Workserver is configured to Enable DCS Interface and the
path for the repository is set correctly. Consult the RightFAX
documentation for details on how to configure the
Workserver.
2. Verify that the TCP/IP information configured at the
Document Centre is correct.
3. Verify that FTP is configured as the filing protocol in the
Fax Repository Settings screen of the Document Centre
Tools pathway.
4. Verify that the Login and Password shown in the Fax
Repository Settings screen of the Document Centre Tools
pathway are correct (these are CASE SENSITIVE).
5. Verify that the Path entry is correct in the Fax Repository
Settings screen of the Document Centre Tools pathway
6. At the RightFAX server, verify that the user Login name and
password created for the Document Centre are correct and
have sufficient rights (permissions) to write files, and create
directories in the fax repository. Be aware that the default
settings for the (IIS) Internet Information Server FTP server
do not allow write permission. You may check this in the
FTP server Properties dialog.
7. Test the server settings with an FTP program. Connect to the
server TCP/IP address and login with the Login Name and
Password that was set for the Document Centre. Verify that
you are in the path directory that was configured.
8. Create a directory. If you can create a directory, then the
account has sufficient permissions to fax documents to that
directory. If you cannot create a directory, adjust the
permissions for the account.