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Page 17 - 10

Xerox Document Centre Network Installation & Troubleshooting Guide

13.

Use the “ping” command to see if your printer responds. If the 
printer does not respond, you may have an addressing or 
network problem. Correct these conditions by checking and 
resetting IP addresses or cabling and retry.

14.

Use the “ping” command to see if your gateway responds. If 
the gateway does not respond, you may have an addressing or 
network problem. Correct these conditions by checking and 
resetting IP addresses or cabling and retry.

15.

Check your router, subnet (if applicable), and gateway 
addresses. (Incorrect addressing can render your lpr/lpd 
printing system unusable.)

Summary of Contents for 460

Page 1: ...Document Centre 460 470 ST Network Installation and Troubleshooting Guide May 2000 701P34128...

Page 2: ......

Page 3: ...In the USA Calling for Service and ordering Replaceable Units 1 800 821 2797 USA Ordering Supplies 1 800 822 2200 USA In Canada Calling for Service 1 800 939 3769 Canada Ordering Supplies and Replace...

Page 4: ...de Xerox Corporation pour lesquelles Xerox Canada lt e d tient des permis d utilisation The Document Centre ST model includes an implementation of LZW licensed under U S Patent 4 558 302 Product names...

Page 5: ...of The Internet Software Consortium DHCP nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission This Softwar...

Page 6: ...lation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inter...

Page 7: ...the changes You will be advised of your right to file a complaint with the FCC 4 If the telephone company requests information on what equipment is connected to their lines inform them of A the telep...

Page 8: ...e situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or eq...

Page 9: ...Bonds l Gold and Silver Certificates l Treasury Notes and United States Bonds l Federal Reserve and Federal Reserve Bank Notes l Certificates of Deposit l National Bank currency l Fractional Notes l...

Page 10: ...cation cards passes or insignias carried by military or Naval personnel or by members of the various Federal Departments and Bureaus such as the FBI and Treasury unless the photograph is ordered by th...

Page 11: ...2 1 Before You Connect to a 100BaseT Ethernet Network 2 1 How to set the Ethernet Speed 2 2 Before You Connect to a Token Ring Network 2 3 How to set the Ring Speed and Source Routing 2 4 How to set...

Page 12: ...station and 6 6 UNIX Networks 7 1 Before You Start 7 1 Go to the printer and 7 2 Go to a workstation and 7 5 Microsoft NetBEUI Networks 8 1 Before You Start 8 1 Go to the printer and 8 2 Go to the wor...

Page 13: ...rkstations and 13 5 Macintosh Networks AppleTalk 14 1 Before you start 14 1 Go to the printer and 14 2 Go to the workstation and 14 4 Banyan VINES Network 15 1 Go to the printer and 15 1 Go to the ser...

Page 14: ...Terminology used in this Chapter 20 2 Who Should Use This Guide 20 3 What to Do Next 20 4 Scanning Overview 20 5 The Scanning Process 20 8 Overview of Repositories 20 11 Before You Start 20 17 Set Up...

Page 15: ...etwork interface or have purchased a Token Ring network interface upgrade kit separately and it has been installed using the instructions provided In general the requirements needed for connection and...

Page 16: ...of Contents Find the network operating system NOS or protocol which pertains to your network 4 Go to the page indicated and perform the procedure s 5 Once you are finished it is recommended you print...

Page 17: ...allation instructions on connecting your Document Centre as a scanner without the use of CentreWare refer to the section in this document entitled Scan Setup without CentreWare The Document Centre als...

Page 18: ...his symbol indicates that entries will be made on the printer s keypad or Touch Screen This symbol indicates that entries will be made at a workstation or fileserver NOTE When you see this text in the...

Page 19: ...f need information CentreWare information CentreWare Network Services Guide hard copy This doc ument contains information about installation procedures for Xerox CentreWare print and fax drivers and i...

Page 20: ...e Document Centre web site to get the latest information about the Xerox Document Centre http www documentcentre xerox com Download the latest CentreWare drivers at http www centreware com For more in...

Page 21: ...e 1 7 Introduction Introduction ST Model Features What is the ST The ST model is simply the ability to make copies as well as print ST models have full copy and optional Scan Fax capability User Inter...

Page 22: ...TP STP Category 3 or 5 for 10Mbps Ethernet Category 5 for Token Ring or 100Mbps Fast Ethernet type of cable to connect to the network as indicated below Recessed area at rear of machine Token Ring net...

Page 23: ...ocument Centre Ethernet Interface has speed settings of 10MBPS 10 Megabits per second 100MBPS 100 Megabits per second and Auto AutoSensing If your network has hubs or concentrators that have Auto Sens...

Page 24: ...ernet button NOTE Auto Sensing hubs may not arbitrate correctly with the Document Centre when Auto is selected If your hubs concentrators support the 100BaseT speed it is recommended you select 100MBP...

Page 25: ...ronment prior to connecting the printer to your network The default settings for the Ring speed and Source Routing are 16Mbps and None respectively If you do not need to change these then you do not n...

Page 26: ...nectivity and Network Setup button b Press the Physical Media button c Press the Token Ring button d Press the Token Ring Settings button e Select the desired Ring Speed 4 Megabits or 16 Mega bits per...

Page 27: ...press the Enter button on the Touch Screen Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 2 Set or Change the MAC address a Press the Connectivity and...

Page 28: ...Page 2 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 29: ...IP address Gateway address and Subnet Mask the Document Centre TCP IP information will be configured on initial boot Your Document Centre printer can be connected to a variety of networks that use th...

Page 30: ...information using BOOTP Go to the DHCP or BOOTP server and 1 Configure the server with the TCP IP information you want assigned to your printer Use the documentation supplied with your server software...

Page 31: ...plies this information a Press the Name Address button b Press the Host Name button c When the soft keypad appears type the host name EXACTLY as you want it to appear with correct case When finished p...

Page 32: ...ch your Document Centre will accept lpr print jobs it is recommended that you do this ONLY with extreme caution as most lpr spoolers are set to send print jobs to the default port b If you wish to cha...

Page 33: ...ent WINS Dynamic IP Address Assignment WINS Where to go from here After you have verified that the TCP IP information you have assigned to your Document Centre is correct go to the section of this doc...

Page 34: ...ting service Your Document Centre can retrieve the following values from a RARP server TCP IP Address Subnet Mask Consult the documentation supplied with your RARP server software to verify what TCP I...

Page 35: ...matic Addressing button At the next screen select RARP and press Save 6 Press the Exit Tools button 7 Wait approximately 2 minutes for the printer to receive the TCP IP information from the RARP serve...

Page 36: ...the next screen press the Enable button NOTE While you can change the port number at which your Document Centre will accept lpr print jobs it is recommended that you do this ONLY with extreme caution...

Page 37: ...he section of this document that applies to your network operating system or protocol and perform the procedures indicated If you are configuring your Document Centre to register with a WINS server pr...

Page 38: ...ed your DHCP server with the desired information you may connect your Document Centre to your network and it will boot and register with the WINS server automatically NOTE Your DHCP server must return...

Page 39: ...d Press the Enter button when finished Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh...

Page 40: ...and Host Screen d Press the Close button 6 Exit the Tools Menu a Press the Exit Tools button b The Document Centre will reconfigure itself with the new settings and automatically register its TCP IP a...

Page 41: ...vices Guide This document was supplied with your printer In order to use the CentreWare Device Admin Wizard for installation you must login to the fileserver or Tree with Supervisor or Administrator p...

Page 42: ...ress the Go to Tools button 3 Enable the Network Protocol a Press the Connectivity and Network Setup button b Wait for the screen to refresh and press the Network Setup button c Press the NetWare butt...

Page 43: ...t the Admin Services entry 5 On the next cascade menu select the Device Admin Wizard 6 The Device Admin Wizard will start 7 Follow the instructions on each Device Admin Wizard Screen to setup the Docu...

Page 44: ...entre so the setup selections will take effect 2 Wait a MINIMUM of 7 minutes for the printer to reset 3 From the documentation package supplied with your printer retrieve the CentreWare Network Servic...

Page 45: ...printer entitled Network Services Guide 2 Connect the print driver you loaded above to the queue you created on the NetWare server 3 Open an application and print a test job 4 Check your test job for...

Page 46: ...Page 4 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 47: ...for your environment The CentreWare software supplied with your printer can be used to set up your printer on your Novell network For details refer to the document entitled CentreWare Network Services...

Page 48: ...the current password Press the Enter button when finished Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enable the Network Protocol a Press the Co...

Page 49: ...e NDS tree name where the Context chosen in the previ ous step resides Be sure to press Save when you have finished 6 Set the Print Server Name and Password a Press the Print Server button b Press the...

Page 50: ...re recommended When finished press Save to retain your changes and return to the NetWare Options screen 8 Exit the Tools Menu a Press the Exit Tools button The printer will store the settings you have...

Page 51: ...printer entitled CentreWare Network Services Guide 2 Connect the print driver you loaded above to the queue you created on the NetWare server 3 Open an application and print a test job 4 Check your te...

Page 52: ...Page 5 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 53: ...r printer can be used to set up your printer on your Novell network For details refer to the document entitled CentreWare Network Services Guide This procedure assumes you ran PCONSOLE to set up a pri...

Page 54: ...e cabling 2 Enter the Tools pathway a Press the Access button b On the keypad enter 1111 or the current password Press the Enter button when finished Press the Go to Tools button c The Touch Screen wi...

Page 55: ...een to set the first Primary File Server c Use the touch panel keyboard and enter the name of the first Primary File Server to which you want the printer to connect To access numeric characters and pu...

Page 56: ...ering your new name When finished press Save to retain the changes and return to the Print Server screen c Press the Print Server Password button and use the Touch Screen keyboard to enter the print s...

Page 57: ...ools Menu a Press the Exit Tools button The printer will store the settings you have made 8 Prepare for print driver installation a From the documentation package supplied with your printer retrieve t...

Page 58: ...Services Guide 2 Connect the print driver you loaded above to the queue you created on the NetWare server 3 Open an application and print a test job 4 Check your test job for quality and use the Probl...

Page 59: ...your DHCP server with the desired information you may go right to the section in this chapter entitled Go to a Workstation and This procedure assumes you are going to manually set your TCP IP informat...

Page 60: ...een will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh and press the Connectivity and Network Setup button b Wait for the screen to refre...

Page 61: ...th proper case When finished press the Save button to record the changes and exit to the TCP IP Settings screen 6 Set the Subnet Mask and Gateway a Press the Subnet and Gateway button b Press the soft...

Page 62: ...fault port d If you wish to change the lpr port for your printer press the port soft button and enter the desired port number at the keypad Press Save e Press the Close button f Press the Exit Tools b...

Page 63: ...entreWare Network Services CD ROM Solaris SunOS HP UX and AIX users can load the CentreWare Print DCPR Tool Details are contained in the document entitled CentreWare Network Services Guide 4 Create a...

Page 64: ...Page 7 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 65: ...Networks Microsoft NetBEUI Networks Microsoft NetBEUI Networks Microsoft NetBEUI Networks Before You Start To enable 100BaseT or a Token Ring interface refer to Chapter 2 How to Connect to Ethernet or...

Page 66: ...for the remainder of the data entry 3 Enable Microsoft Network printing a Press the Connectivity and Network Setup button b At the next screen press the Network Setup button 4 Enable the Protocol and...

Page 67: ...the SMB Host Name button Using the Touch Screen enter the desired text for this item then press Save d OPTIONAL STEP Press the SMB Host Description button enter the desired text then press Save You wi...

Page 68: ...keypad enter the desired number of seconds between 0 and 9999 Press Save to exit the connections screen 8 Exit the Tools Menu a Press the Exit Tools button The printer will store the settings you hav...

Page 69: ...tation Details for this are found in the document supplied with your printer entitled CentreWare Network Services Guide 3 On the Configuration Report review the NetBIOS area and note the Workgroup Hos...

Page 70: ...cade menu Select the Details tab on the Properties dialog Click the Add Port button and browse to the Workgroup Double click the name of the WorkGroup for the printer as shown on the Configuration Rep...

Page 71: ...ddress and Subnet Mask the Document Centre TCP IP information will be configured on initial boot Tis procedure assumes you will set the IP information manually To enable 100BaseT or a Token Ring inter...

Page 72: ...he Enter button when finished Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Press the Connectivity and Network Setu...

Page 73: ...me button d When the soft keypad appears type the SMB host name EXACTLY as you want it to appear with proper case When finished press the Save button to record the changes and exit to the TCP IP Setti...

Page 74: ...ch panel keys Enter the name of the workgroup in which you want the printer to appear then press Save g Press the SMB Host Name this will set the NetBIOS name button using the Touch Screen keys enter...

Page 75: ...n on the Touch Screen On the keypad enter the desired number of seconds between 0 and 9999 q Press Save to exit the Connections Screen 8 Exit the Tools Menu a Press the Exit Tools button The printer w...

Page 76: ...ble click the NetBIOS Host Name of the printer as shown on the Configuration Report Click once on the Printer Name as shown on the Configura tion Report then click OK For a new printer you wil be prom...

Page 77: ...nformation will be configured on initial boot This means that if you have configured your DHCP server with the desired information you may connect your Document Centre to your network and go right to...

Page 78: ...e Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh and press the Connectivity and Network Setup b...

Page 79: ...eway button b One at a time press the soft buttons on the Touch Screen for each octet of the Subnet Mask and enter the numbers from the keypad Repeat this process for the IP Gateway address When finis...

Page 80: ...Network Installation Troubleshooting Guide 7 Exit the Tools Menu a Press the Exit Tools button The printer will store the settings you have made b Proceed to the next section of this procedure called...

Page 81: ...print with IPP follow the instructions on the next page entitled To Create an IPP Printer To create a LPR Printer a Select Local Printer deselect Automatically detect and install my Plug and Play pri...

Page 82: ...e drivers are included on the Windows 2000 CD ROM a A driver list will be displayed Select Xerox from the Manufacturers area Then select the desired print driver from the Printers and click OK The dri...

Page 83: ...the DHCP server when it is turned on To enable 100BaseT or a Token Ring interface refer to Chapter 2 How to Connect to Ethernet or Token Ring Networks to configure the Speed and Source Routing setting...

Page 84: ...e Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh and press the Connectivity and Network Setup b...

Page 85: ...bnet and Gateway button b One at a time press the soft buttons on the Touch Screen for each octet of the Subnet Mask and enter the numbers from the keypad Repeat this process for the IP Gateway addres...

Page 86: ...e printer will store the settings you have made 8 Prepare for print driver installation a From the documentation package supplied with your printer retrieve the CentreWare Network Services CD ROM and...

Page 87: ...ded by Microsoft Then return to the next step in this document 2 Add the printer a Open the Control Panel and double click Printers icon Double click Add Printer The Add printer Wizard starts b Verify...

Page 88: ...you want that printer to be the default then click Next j If the printer will not be shared click Next To share the printer check the share checkbox enter a Share Name then click Next k At the next di...

Page 89: ...nd in the document sup plied with your printer entitled CentreWare Network Ser vices Guide 3 Connect the printer that you just created to the shared resource on the server 4 Open an application on the...

Page 90: ...Page 11 8 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 91: ...Subnet Mask the Document Centre TCP IP information will be configured on initial boot This means that if you have configured your DHCP server with the desired information you may go right to the secti...

Page 92: ...to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enter the Network Setup menus a Wait for the screen to refresh and press the Connectivity and Network Setup butto...

Page 93: ...to appear with proper case When finished press the Save button to record the changes and exit to the TCP IP Settings Screen 6 Set the Subnet Mask and Gateway a Press the Subnet and Gateway button b On...

Page 94: ...he lpr port for your printer press the port soft button and enter the desired port number at the keypad Press Save e Press the Close button 7 Exit the Tools Menu a Press the Exit Tools button The prin...

Page 95: ...sharing and connecting 3 Start LPRPORTD LPRMON ping printer open EPM and send a print job to the printer 4 Check your test job for quality and use the problem solving section of the Document Centre R...

Page 96: ...Page 12 6 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 97: ...1 OS 2 NetBEUI Networks OS 2 NetBEUI Networks OS 2 NetBEUI Networks Before You Start To enable 100BaseT or a Token Ring interface refer to Chapter 2 How to Connect to Ethernet or Token Ring Networks...

Page 98: ...en will be used for the remainder of the data entry 3 Enable Microsoft Network printing a Press the Connectivity and Network Setup button b At the next screen press the Network Setup button 4 Enable t...

Page 99: ...on using the touch panel keys and enter the desired text for this item then press Save d OPTIONAL STEP Press the SMB Host Description button enter the desired text then press Save You will be returned...

Page 100: ...n Timeout soft button on the Touch Screen On the keypad enter the desired number of seconds between 0 and 9999 Press Save to exit the connections screen 7 Exit the Tools Menu a Press the Exit Tools bu...

Page 101: ...process 2 Create a shared resource and connect it to the network device a Double click on the Connections Icon b Click on the symbol next to Network c Click on the symbol next to Network Services d D...

Page 102: ...ces and Network Connections Properties window r Double click on the Connections Icon s Double click on Printers t Close the Connections window u Double click on Printer in the Printers window DO NOT C...

Page 103: ...the appropriate field g Click the Refresh button h Click the Install button after you see the driver description appear i Click the OK button to confirm that the driver has been installed 4 Highlight...

Page 104: ...Page 13 8 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 105: ...Networks to configure the Speed and Source Routing settings for your environment This procedure assumes you have Macintosh computers equipped with an Ethernet card or Token Ring card that is connected...

Page 106: ...ess the Enter button when finished Press the Go to Tools button c The Touch Screen will be used for the remainder of the data entry 3 Enable the AppleTalk protocol a Press the Connectivity and Network...

Page 107: ...h panel keys then press Save the printer default is which means the printer will appear in ALL zones 5 Exit the Tools Menu a Press the Exit Tools button The printer will store the settings you have ma...

Page 108: ...on Details for this are found in the document supplied with your printer entitled CentreWare Network Services Guide 2 Send a test job to the printer from an application program 3 Check your test job f...

Page 109: ...or Token Ring Networks to configure the Speed and Source Routing settings for your environment Go to the printer and 1 Connect your Document Centre to the network with the appropriate cabling 2 Enter...

Page 110: ...nel keys then press Save c Press the User Password button Enter the desired text for this item using the touch panel keys then press Save d Press the Print Service Name button Enter the desired text f...

Page 111: ...d service c At the Add A Service Screen enter the StreetTalk name and description when prompted d Select the server on which you want to create the service e Select Banyan Print Service f Select an ap...

Page 112: ...Output Strings Screen will be displayed Press the F10 key to accept the defaults displayed on the screen g The Enable Strings Screen will be displayed Press the F10 key to accept the defaults displaye...

Page 113: ...ocedure in this chapter entitled Configure your Web Browser Otherwise you may start at the section entitled Configure your printer Your Document Centre printer includes an integrated Web Server This m...

Page 114: ...For best performance and compatibility use Netscape Navigator 4 0 or Microsoft Internet Explorer 4 0 or later Your printer and workstation s must be connected to a network which has the TCP IP protoc...

Page 115: ...etup button 6 Press the Network Setup button 7 Press the TCP IP Options button 8 Press the HTTP IPP button Then press the Enable button 9 Press the Exit Tools button 10 Print a Configuration Report an...

Page 116: ...r on your printer and display the printer s Home Page If your network is connected to the Internet through a proxy server it may be necessary to exclude your printers TCP IP address in your browser to...

Page 117: ...otocol These procedures will help you solve the common mistakes that are made during installation and repair problems that can occur later Because the Document Centre supports a wide variety of networ...

Page 118: ...ve configured your DHCP server with the desired information you should verify that the information is correct before you follow any of the procedures in this TCP IP Troubleshooting section 1 Obtain a...

Page 119: ...s if used NOTE The Broadcast Address is calculated automatically 9 To verify the Broadcast Address is correct the following calculation may be used Perform a logical OR of the complement of the subnet...

Page 120: ...on problem Check the Default Gateway settings of the printer 12 Add the printer host name to your local hosts file or NIS database whichever applies and try the ping tests again 13 Try to ping other T...

Page 121: ...page from your printer 2 Press the Access button above the keypad 3 A password entry field will appear On the keypad enter 1111 or the current password then touch the Enter button on the Touch Screen...

Page 122: ...e Primary Server is extremely important on large networks NDS Tree for NetWare 4 X and 5 X NDS only is set for the correct NDS tree name NDS Context for NetWare 4 X and 5 X NDS only is set for the cor...

Page 123: ...ve the keypad 3 A password entry field will appear On the keypad enter 1111 or the current password then touch the Enter button on the Touch Screen The Touch Screen will be used for the remainder of t...

Page 124: ...is set for the NetBEUI name selected for this printer Printer Name is set for the name selected for this printer to act as a print server WorkGroup is set for the name of the desired NetBEUI workgrou...

Page 125: ...tton then at the next screen press the Configuration Report button and wait for the next screen 6 Press the Print Configuration Report Now button 7 Allow a minute for the report to print 8 For OS 2 pr...

Page 126: ...conditions by checking and resetting IP addresses or cabling and retry 14 Use the ping command to see if your gateway responds If the gateway does not respond you may have an addressing or network pro...

Page 127: ...rt page from your printer 2 Press the Access button above the keypad 3 A password entry field will appear On the keypad enter 1111 or the current password then touch the Enter button on the Touch Scre...

Page 128: ...enu AppleTalk Protocol is Enabled AppleTalk Interface is set to Ethernet AppleTalk Name is set for the name selected for this printer to act as a print server and that the entry is spelled correctly A...

Page 129: ...d then touch the Enter button on the Touch Screen The Touch Screen will be used for the remainder of the data entry 4 Press the Go to Tools button 5 Press the Systems Settings button then at the next...

Page 130: ...age to verify the items you modified were set and retained 16 Consult the table below for troubleshooting suggestions Printer busy Job reached the top of the queue and cannot print Check steps 3 4 5 a...

Page 131: ...rol access to and monitor up to twenty 20 networked Document Centres for the following functions Copying Printing Faxing Scanning With OfficeTrac you may set up user accounts keep data on usage patter...

Page 132: ...information from your Document Centre This procedure assumes that your OfficeTrac server has already been installed your Document Centre has had the required upgrade installed and is properly connecte...

Page 133: ...hould be assigned TCP IP addresses and the HTTP protocol must have been enabled at your Document Centre If necessary refer to the Internet Services Quick Install Card to configure your Document Centre...

Page 134: ...rrent password Press the Enter button when finished c Press the Go to Tools button d The Touch Screen will be used for the remainder of the data entry 2 Enter the Access and Accounting menus a Press t...

Page 135: ...utton on the front panel then press the Features button b The Touch Panel should display a screen with two buttons One is the User ID button and the other is the Account ID button This indicates the s...

Page 136: ...ng in the print driver a At your Windows 95 98 NT 4 0 desktop click the Start button and select Settings b From the cascade menu select Printers c Select a printer with the right mouse button d Select...

Page 137: ...click OK If you selected Save Accounting Codes it will only necessary to enter this information the first time the driver is used c If your print job does not print try to copy a job at the Document C...

Page 138: ...Page select the Services button Verify that on the Job Submission screen there are entries for Login ID and Account ID This will indicate that accounting has been enabled The OfficeTrac server softwar...

Page 139: ...ent Centre a complete paper to digital document solution for fax communication This procedure assumes the following Your RightFax server has already been installed Your Document Centre is installed on...

Page 140: ...ver is assigned a static IP address If necessary refer to the Static Manual TCP IP Addressing Quick Install Card contained in this card set to configure your Document Centre in this manner Dynamic IP...

Page 141: ...the data entry c Press the Go to Tools button 5 Enter the Fax Repository Settings menu a Press the More button until you see the Fax Repository Settings button appear on the touch screen the number of...

Page 142: ...tain the settings e Press Save again to be returned to the Fax Repository Settings screen 8 Set the path for the Fax Repository a Press the Path button b The Path screen will appear Press the Path but...

Page 143: ...Document Centre Walkup Anonymous or Default 2 Prepare for print driver installation a From the documentation package supplied with your printer retrieve the CentreWare Network Services CD ROM and the...

Page 144: ...account must be created on the NetWare server to which the Document Centre will send the fax documents This account must have sufficient rights or permissions to allow the Document Centre to read file...

Page 145: ...installed on your Document Centre b Press the Fax Repository Settings button c Select the NetWare button 3 Set the login name used by your Document Centre to connect to the Fax Repository a Press the...

Page 146: ...When finished press the Save button c Press the Server Volume button and use the touch screen keyboard to enter the volume name for the account created for the Document Centre observe case sensitivity...

Page 147: ...ied with your printer retrieve the CentreWare Network Services CD ROM and the document entitled CentreWare Network Services Guide Proceed to the next section of this pro cedure called Go to a Workstat...

Page 148: ...ings screen of the Document Centre Tools pathway are correct these are CASE SENSITIVE 5 Verify that the Path entry is correct in the Fax Repository Settings screen of the Document Centre Tools pathway...

Page 149: ...rrect in the Fax Repository Settings screen of the Document Centre Tools pathway 5 Verify that the Server Name entry is correct in the Server and Volume screen of the Document Centre Tools pathway 6 V...

Page 150: ...Page 19 12 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 151: ...g Services kit is installed on the Xerox Document Centre you can select scanning features scan documents and transfer them to a file server The document can then be accessed from your workstation or s...

Page 152: ...ate A Scan Template controls the features applied to the scanned document as well as the Filing Policy and repository location Template Pool The Template Pool is the central location on a server where...

Page 153: ...you will need to complete some processes here and then refer to the Internet Services Guide to complete the set up All of the procedures for setting up Native Scanning are included here Whether you a...

Page 154: ...ng the Overview of Repositories 2 Refer to the appropriate section of this guide Choose from Set Up Scanning NetWare NCP NetWare Core Proto col is available for Ethernet and Token Ring filing to a Net...

Page 155: ...are Scanning Overview Scanning a document has traditionally involved a dedicated scanner attached to a single PC In this environment a single user at the PC has access to the scanner Other users canno...

Page 156: ...ntre is accomplished through the use of a file server The file server is used as a temporary storage location for the scanned document file After scanning and storage on the file server the file can b...

Page 157: ...parameters such as one sided or two sided scanning scanned image size and the location on the file server where the file will be stored The Default Template A default scan template default xst is crea...

Page 158: ...ocument are scanned prior to the job being sent to the document repository Scanning Process After the scanned document files are sent to the file server the user can retrieve the files from a network...

Page 159: ...Document Centre will be already logged in under one license as a printer and will log in again to transfer the file After transfer occurs the Document Centre logs out making the second user license av...

Page 160: ...ctronic file as desired For example Visioneer PaperPort which is included on the Scanning Services option can view and edit TIFF files PaperPort has an intuitive interface that enables you to annotate...

Page 161: ...file server Public Repositories and Private Repositories Public Repositories Public repositories can be selected by all users as the destination for their scanned files The scan template for a public...

Page 162: ...propriate name and password must be entered at the Document Centre when the scan template is selected or the scanning operation will fail This prevents unauthorised use of private repositories as the...

Page 163: ...the newly scanned files for storage All overwritten files are lost but since the files are overwritten disk space is conserved The Append Filing Policy does not delete existing files Newly scanned fi...

Page 164: ...og file xst are stored in the repository for each multi page document that is scanned CAUTION Not all applications will accept the Multi Page TIFF format Applications that do not support Multi Page TI...

Page 165: ...o transfer files to different directories Existing Accounts A Document Centre can use an existing user account if the account is enabled for multiple logins The account for the scanner is no different...

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Page 167: ...NetWare 4 x to create a user account on the file server for the scanner 3 Create a directory on the file server to be used as a repository for scanned files Give the scanner user account all access r...

Page 168: ...wser such as NetScape version 3 x or later or Microsoft Internet Explorer version 4 x or later Using Internet Services you can Create new scan templates Update existing scan templates Modify scan conf...

Page 169: ...s will typically import and display only the first page of the document If you will be using CentreWare Internet Services to complete the installation perform these steps A Refer to the chapter entitl...

Page 170: ...transfers the file to the server and then logs out Customer File Repository Server The hard copy document is scanned by the Document Centre and saved electronically in a designated file server reposi...

Page 171: ...equired to press the More button changes depending on which options are installed on your Document Centre b Press the Scan Repository Settings button c Select the NetWare button 3 Set the login name u...

Page 172: ...account It should be entered exactly as you entered it when you created the account with SYSCON or NWADMIN If the passwords do not match exactly the Document Centre will not log into the file server b...

Page 173: ...and volume to which fax documents will be sent a Press the Server and Volume button b Press the Server Name button and use the touch screen keyboard to enter the server name for the account created fo...

Page 174: ...BBB is the name of the organisation CCCCC represents the name of the country you are in An example of a complete NDS Context is OU SHIPPING OU MANUFACTURING O XEROX C US In this example SHIPPING is an...

Page 175: ...u to annotate organise file and locate scanned TIFF documents After you scan a document at the Document Centre you can access PaperPort and retrieve the scanned file within the PaperPort application W...

Page 176: ...the job is scanned the Document Centre files faxes and prints the job as specified in the default xst scan template At completion a Confirmation Sheet if enabled is printed that describes the results...

Page 177: ...r if Append was selected for the Filing Policy and more than one document has been scanned Each page of the document is represented by a different TIFF file Unless the Enable Multi Page TIFF option is...

Page 178: ...IFF file can be imported into any software application that can accept TIFF files L Scanning is now ready to operate Subsequent scanning operations can be modified by changing the selections in the De...

Page 179: ...t FTP Services are running on a platform on the network If FTP Services is running on a Windows NT server ensure that Allow Only Anonymous Connections is NOT selected 3 Create a user account for the s...

Page 180: ...ox s CentreWare Internet Services is accessed through the embedded HTTP server on the Document Centre that allows System Administrators and users to configure scan settings This is accomplished by usi...

Page 181: ...file and a log file xst are stored in the repository for each multi page document that is scanned CAUTION Not all applications will accept the Multi Page TIFF format Applications that do not support...

Page 182: ...and password transfers the file to the server and then logs out Customer Scan User Password When a document is scanned the Docu ment Centre logs in to the user account with the user name and password...

Page 183: ...ps button appear on the touch screen the number of times required to press the More button changes depending on which options are installed on your Document Centre b Press the Scan Repository Settings...

Page 184: ...e a Press the Password button and the Password screen will appear b Press the Password button c Use the Touch Screen keyboard to enter the password for the account created for the Document Centre obse...

Page 185: ...rver TCP IP address and enter the numbers from the keypad When finished press the Save button You will be returned to the Scan Repository Settings screen c Press the Exit Tools button 7 It is recommen...

Page 186: ...the scanned file within the PaperPort application With PaperPort links you can transfer documents between the PaperPort desktop and other applications and devices on your workstation PaperPort contai...

Page 187: ...entre Touch Screen C Scan jobs are based on templates that contain programming selections for your job Verify that default xst is highlighted in the scan template list This is the default template D I...

Page 188: ...s not successful check the Confirmation Sheet for a message or other information that may be helpful in identifying the cause of the problem H The scanned file is transferred to a folder in the scanne...

Page 189: ...iling Policy specified in the job template NETSCAN XST contains the template information for the last file that was scanned It is also used as a job log for status and a source for the post processing...

Page 190: ...is enabled This provides details of each scan job including status filing location Filing Policy and scan settings Enabling the Confirmation Sheet is part of the set up procedure detailed in the Set U...

Page 191: ...s espe cially true when each user has his or her own file space An advantage of the New Exact policy is that it checks to see if any files already exist in the document repository If there are no file...

Page 192: ...can templates so users do not need to manually modify the default scan template for each scan job Sharing One Document Repository Among Multiple Document Centres More than one Document Centre may use...

Page 193: ...le Be sure to select the appropriate image quality setting in the template you are using to scan the image Use the Image Quality Text setting for text documents and the Photo setting for grayscale ima...

Page 194: ...M directory already exists on the specified path This is in accordance with the New Exact option File transfer failed During a scanning operation the net work or destination server happens to go down...

Page 195: ...server The NetWare protocol is not currently enabled Enable it Remote directory lock failed The repository that you are attempting to send a job into with a scanning operation is in use by another Do...

Page 196: ...Page 20 46 Xerox Document Centre Network Installation Troubleshooting Guide...

Page 197: ...er the IP protocol enabled by default If your DHCP server will provide host name IP address Gateway address and Subnet Mask the Document Centre TCP IP information will be configured on initial boot Yo...

Page 198: ...r environment Then return here and perform this prodecure For Dynamic TCP IP Addressing use the DHCP BOOTP or RARP Instructions found in this document in a section entitled Dynamic TCP IP Addressing t...

Page 199: ...On the keypad enter 1111 or the current password Press the Enter button when finished If your printer is an ST model press the Go to Tools button otherwise skip to the next step c The Touch Screen wil...

Page 200: ...ect either Ethernet or Token Ring Press Save 5 Set the Host Name a Press the Name Address button b One at a time press the soft buttons on the Touch Screen for each octet of the IP address and enter t...

Page 201: ...e numbers using the keypad Repeat this process for the IP Gateway address When finished press Save to record the changes and exit to the TCP IP Settings screen NOTE The Broadcast Address will be calcu...

Page 202: ...inting 2 Check your test job for quality and use the problem solving section of the Document Centre 460 470 Reference Guide for resolving print defects 3 If your print job does not print refer to the...

Page 203: ...Multiple Access Collision Detection network access method used by Ethernet networks 802 5 Defined by the IEEE these standards govern the use of the Token Ring network access method ALAP AppleTalk Link...

Page 204: ...rm an eight bit character byte AUI Attachment Unit Interface Connector used with thick Ethernet that often includes a drop cable Bindery NetWare database of user names passwords groups and accounting...

Page 205: ...RFI Electromagnetic Interface Radio Frequency A form of noise on data transmission mediums that can reduce data integrity and increase transmission errors Ethernet A 10 megabits per second baseband C...

Page 206: ...Logical link control A layer 2 protocol governing transmission also known the IEEE 802 2 standard LocalTalk A 230 kilobits per second baseband network using the CSMA CA access method MAC Medium Access...

Page 207: ...data is temporarily stored for processing RARP Reverse Address Resolution Protocol A TCP IP protocol governing the translation of a DLC Data Link Control address to an IP Internet Protocol address Re...

Page 208: ...y and a token passing access method Transceiver An AUI Attachment Unit Interface device for receiving and transmitting data that often provides collision detection as well twisted pair cable A wiring...

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