Xerox 460, Installation And Troubleshooting Manual

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Page 18 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide
OfficeTrac Troubleshooting
To be sure the Document Centre has had the Network Accounting
option installed and enabled, start a Web Browser from your
OfficeTrac server and enter the IP address of the Document Centre.
NOTE: If you are not able to reach the printer, verify all TCP/IP
information by printing a configuration sheet.
At the Document Centre ”Home Page” select the Services button.
Verify that on the Job Submission screen, there are entries for
Login ID and Account ID . This will indicate that accounting has
been enabled.
The OfficeTrac server software contains some troubleshooting tools
that are useful to diagnose problems that may be present at the
OfficeTrac server. These tools can be used to correct configuration
or communication problems that will prevent your document Centre
from reporting accounting data.
For detailed information on these tools, consult your OfficeTrac
documentation.
For general product and feature information visit their website at:
www.equitrac.com