Xerox 460, Installation And Troubleshooting Manual

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Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 9
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OS/2 Troubleshooting (TCP/IP)
OS/2 Troubleshooting Steps
1. Obtain a Configuration Report page from your printer.
2. Press the Access ( ) button above the keypad.
3. A password entry field will appear. On the keypad enter 1111
or the current password then touch the Enter button on the
Touch Screen. The Touch Screen will be used for the
remainder of the data entry.
4. Press the Go to Tools button.
5. Press the Systems Settings button, then at the next screen,
press the Configuration Report button and wait for the next
screen.
6. Press the Print Configuration Report Now button.
7. Allow a minute for the report to print.
8. For OS/2 printing only, VERIFY that LPRPORTD.EXE is
running.
9. For OS/2 and WIN-OS/2 printing, VERIFY that
LPRMON.EXE is running.
10. Verify you have applied all appropriate IBM Fixpacks,
APARs (see compatibility for required Fixpacks). If not, the
proper Fixpack must be applied.
11. Check ALL IP addresses and verify that you have set the
printers address correctly at the User Interface.
12. Go to a workstation and use the “ping” command to see if
your server responds. If the server does not respond, you may
have an addressing or network problem.