WebEye E10/E104
WebEye E10/E104
User’s Guide
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If the Active-X control is not installed in your system or is an old version, the installation of
Active-X control will occur automatically. Just click “Yes” when the pop-up window
appears. Internet Explorer browser 4.0/5.0 or above is recommended.
•
Q: What should be done if Active-X Control is installed incorrectly?
A: If no image appears after the installation of the Active-X Control program, it may be
removed and re- installed. To remove Active-X on Windows98 OS, search the
(C:\windows\Downloaded Program Files) directory. For Windows NT or 2000, search the
(C:\winnt\Downloaded Program Files) directory. If problems still persist after removal and
re-installation, contact Web Gate Inc. (
www.webgateinc.com
) or e-mail:
•
Q: What should be done if runtime errors of the Plug-in/Active- X control occur?
A1: If the message box-- “Mismatched Version” appears, do the following:
Remove and Re- install the Plug-in or Active-X control contained in the WebEye.
A2: If the message box-- “WebEye client initializing has failed” appears, do the follow ing:
This message appears because the user's PC does not have Winsock2 library.
Winsock2 library for Windows95/98 can be downloaded from public sites. After
Winsock2 is downloaded, install it into the system and re-run Web browser.
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Q: Video is not seen in WebEye's homepage. What is the problem?
A1: If the video from WebEye's inner CCD module does not appear, the problem could be one
of two things: “CH 1 (external)” has been designated as the video source and there is no
external device connected; or the CCD module has not been activated. If a “Channel
Disabled” message appears, check the “Video Channel Selection for CAM#1” setting under
“System Configuration” on the Administrator’s homepage. The attached cam should be
Internal (CH#0). If the channel selection is set at internal (CH#0) but the “Channel
Disabled” message still appears, check “Video State Control” under “Video Configuration.”
The video state control should be “Enabled.” If problem persists, contact Web Gate Inc.
A2: If the videos from external CCD cameras do not appear, the problem could be because
external CCD channels are not activated. To activate channels, go to the “Video
Configuration” page and select the desired channel. Then press “Enable” at the “Video
Channel State Control” line. If the external camera is enabled but images still do not appear,
check the BNC connection.
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Q: Which Pan/Tilt/Zoom mechanism can be installed to WebEye?
A: WebEye already has the protocols for the following Pan/Tilt/Zoom devices: Philips, Pelco
(D and P), Sony (EBI -D3x), Surveyor (PT360), Sungjin, Unimo, and Saerim. The
administrator may also set command parameters manually. In addition, Web Gate Inc. is in
the process of expanding the number of stored protocols for better convenience. For zoom
lenses, the E10 cannot be equipped with a zoom lens, but it can support an external camera
