Watchguard Firebox X1000, User Manual

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Assisted Support
User Guide 19
to assist you in maintaining your enterprise security sys-
tem involving our Firebox, SOHO 6, ServerLock, AppLock,
and VPN products.
Hours
WatchGuard LiveSecurity Technical Support
business hours are 4:00 AM to 7:00 PM Pacific Time
(GMT - 7), Monday through Friday.
The SOHO Program business hours are 24 hours a
day, 7 days a week
Phone Contact
877.232.3531 in U.S. and Canada
+1.360.482.1083 all other countries
Web Contact
http://www.watchguard.com/support
Response Time
Four (4) business hours maximum target
Type of Service
Technical assistance for specific issues concerning
the installation and ongoing maintenance of
Firebox, SOHO, and ServerLock enterprise systems
Single Incident Priority Response Upgrade (SIPRU) and
Single Incident After-hours Upgrade (SIAU) are available.
For more information, please refer to the WatchGuard Web
site at:
http://support.watchguard.com/lssupport.asp
LiveSecurity
®
Gold Program
This premium program is designed to meet the aggressive
support needs of companies that are heavily dependent
upon the Internet for Web-based commerce or VPN tun-
nels.
WatchGuard Gold LiveSecurity Technical Support offers
support coverage 24 hours a day, seven days a week. Our
Priority Support Team staffs our support center continu-
ously from 7 PM Sunday to 7 PM Friday Pacific Time (GMT