ThermoFisher Scientific Vanquish VH-D10, Operating Manual

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8 • Troubleshooting
Vanquish Diode Array Detectors (VH-D10) Operating Manual Page 167
8.2 Messages
The table lists the most frequently observed messages for the detector
and provides troubleshooting assistance. Each message consists of a
code number and a text. The code number is the unique identifier for
the problem while the wording may change. Note the following:
•
To facilitate finding a message, the table lists the messages sorted by
code.
• If you cannot find the code you are looking for, check the message
text. Two messages ("Unexpected module behavior" and "Module
malfunction detected") can have different codes and therefore,
appear at the beginning of the table.
If you are unable to resolve the problem following the instructions,
contact Thermo Fisher Scientific Technical Support for assistance.
TIP If a message appears in the Audit Trail that is not listed in the table,
write down the code and wording of the message. If you are unable to
resolve the problem, contact Thermo Fisher Scientific Technical Support
for assistance.
Message and Code Description and Remedial Action
Unexpected module behavior.
Code XX XX can be a two-digit to four-digit code number. When the message
appears, write down the message code and turn off the module. Wait for 5
seconds and turn on the module again. If the message appears again,
contact Technical Support.
TIP
If the message appears with
code 103
, the firmware may be defective or
incomplete. Update the firmware, see section 7.12, page 148 . If the
message appears again, contact Technical Support.
Module malfunction detected.
Code XX XX can be a two-digit to four-digit code number. When the message
appears, write down the message code. Turn off the module and contact
Technical Support.
Code 33 Leak detected –
eliminate within approx. xx
seconds. With xx = the number of seconds within the leak must be resolved
Find and eliminate the source for the leakage (see
section 8.4, page 172 ).
Code 34 Leak detected. Find and eliminate the source for the leakage (see section 8.4, page 172 ).